Fixed Installation Desk Advisor • Consumer Fixed Fulfilment
Fixed Installation Desk Advisor • Consumer Fixed Fulfilment
الوصف الوظيفي
Key Responsibilities:
Knowledge in OTDR/LSPM testing equipment’s and analyzing the testing reports to check whether the results are within the budget and fixed fiber services (FTTX) and 5G
· Engage with technology teams in operational acceptance of newly declared Ready for connect buildings/towers/villas
· Engage with technology teams to create technical inventory report which is required to connect new customers
· Engage with Commercial and Business team to ensure already to connect buildings are published correctly on website
· Work with Technology Operational teams to monitor the no of splitter ports per buildings and request for expansion based on utilization
· To understand the technical field challenges to connect the customer in given SLA (e.g., blockage, optical power parameters and routing of fibre cables, labelling)
· Fulfilling manual activities like:
o Uploading and tracking fixed line inventory- routers (ONT, CPE, STB) and fibre patch cords,
o Calling customers for appointment booking.
o Monitor SLA’s across multiple field vendors and areas,
o Tracking order failures and follow- up with technology teams to ensure end to end fulfilment happens in 48H.
o Manual disconnection of QNBN links based on disconnection request from customer.
· Engage with relevant parties (QNBN, Vodafone roll out team) to get Kahramaa ID’s for all eligible apartments, villa
· Field team audit to validate compliance to scope of work and Vodafone way of working.
· Own and maintain field service experience by providing regular training to field team on Vodafone way of working plus ensuring field agents have Vodafone approved uniforms, ID’s
· Tracking and reporting of fixed line inventory issued to field partner and reconciliation
· Access Media first operator portal to check IP TV fulfilment status as part of fulfilment troubleshooting
· Engage with field partners to ensure assigned orders are activated within the SLA
· To provide back-office support to the field team to resolve technical issue identified during activation
· To engage with technology for uploading inventory and patching for new declared RFS building
· Reviewing post installation feedback received from customer and taking necessary action and provide feedback to the relevant field partners
· To monitor field teams appointment and ensuring teams reach as per the customer given appointment time
· 90% overall sales lead to be converted to successful installation
الوصف الوظيفي
المهارات
Skills:
- Bachelor Degree preferable in Telecom
- Minimum 4-5 years industry experience
- Good Excel & Presentation skills
- Should have good email writing skills- Ability to Understand Technical
- Results-Oriented
- Strong Communication and Engagement Skills
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الدوحة, قطر
- قطاع الشركة
- الاتصالات والشبكات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- —
- نوع التوظيف
- —
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
- عدد سنوات الخبرة
- الحد الأقصى: 5
- الشهادة
- بكالوريوس/ دبلوم عالي
المرشح المفضل
التعليم
Telecommunications
