Operations Manager

8 ديسمبر، 2022

0 6 3 دقائق

Operations Manager

الوصف الوظيفي

UAE Operations Manager

Looking for a practical, hands-on role that gives you full business exposure and the opportunity to scale a brand in a new market?

We are the leading online platform to book cleaning & household services. Via our App/website customers can easily book home cleaners within 60 seconds.

We are venture backed and currently active in more than 200 cities in eleven countries around the globe, where we serve millions of customers.

Launched in 2015 in Dubai, we are looking for a passionate and capable Operations Manager to oversee our business operations in the UAE.

As Operations Manager, you will work across key departments to help develop and manage the relationships with our network of cleaning service providers and customers. This is a hands-on opportunity to build upon your strong track record in operations, business development, and relationship management.

Responsibilities will include (but are not limited to):

Overseeing operations in UAE
Managing daily on-route operations, ensuring effective and prompt communication across partners.
Developing strong relationships with our partners and managing their accounts.
Negotiating better deals with current Business Partners and growing partners’ network based on business needs
Managing cleaners’ bookings in our internal system
Drive exploratory data analysis to understand the ecosystem identifying new levers to drive our success metrics.
Develop processes and tools to monitor and analyze data accuracy and model performance
Handling and resoluting customer complaints with partners.
Coordinating local internal resources and cleaning service providers to ensure smooth bookings execution and effective communication across teams
Handling customer service and sales
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Identifying and crafting new ways to improve our internal processes to improve our KPIs and customer satisfaction.
Developing partners’ KPI’s, performances and providing feedback.
Tracking KPIs across the team and providing feedback on performance
Dealing with diverse operational challenges on a daily basis

Requirements

To be successful in this role you will possess the following:

2-5 years of working experience, work experience in a similar role of advantage
Degree qualified with an excellent academic record
Previous experience with 3PL and 4PL is a must.
An entrepreneurial spirit – passionate about the start-up scene and ready to roll up your sleeves to build the next UAE success story!
Flexibility to travel across the UAE and within Dubai
Highly organized and detail oriented
Data acumen
An analytical mind with strong numerical skills
Excellent communication and negotiation skills
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Fluency in English is a must

In return, we offer you

A challenging, fast-paced and collaborative environment
The chance to make this role your own and develop your skills to bring out the successful entrepreneur within!

Join us to build the next success story of the Middle East!

Location: Dubai , UAE

If this sounds like you then we’d love to hear from you!

Please note that only successful applicants will be contacted.

المهارات

Requirements

To be successful in this role you will possess the following:

2-5 years of working experience, work experience in a similar role of advantage
Degree qualified with an excellent academic record
Previous experience with 3PL and 4PL is a must.
An entrepreneurial spirit – passionate about the start-up scene and ready to roll up your sleeves to build the next UAE success story!
Flexibility to travel across the UAE and within Dubai
Highly organized and detail oriented
Data acumen
An analytical mind with strong numerical skills
Excellent communication and negotiation skills
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Fluency in English is a must