Warranty Officer

Warranty Officer

الوصف الوظيفي

І. Summary of Job Functions, Responsibilities & Authorities.

• Maintaining Warranty Statistics as described in Warranty Processing Handbook Export.
• Initial verification of all incoming warranty claims for correctness.
• Conducting correspondence in respect of clarification required for all questions resulting from warranty processing.
• Disassembling, gauging, and assessing income-damaged parts as needed.

III. Task/s:

• Conducting correspondence in respect of clarification required for all questions resulting from warranty processing.
• Maintaining chassis file.
• Initial verification of all incoming warranty claims for correction.
• Checking damage history and warranty status of the vehicles.
• Conducting correspondence in respect of clarification required for all questions.
• Processing warranty claims.
• Receiving damaged parts.
• Sending major repair information to the center after-sale department.
• Processing ESKULAB requests.
• Maintaining warranty register.
• Verifying incoming warranty claims for correctness, returning with explanatory comments.
• Verifying damage codes and flat rates.
• Reception of damaged parts and sorting numerically in warranty store with proper warranty tag.
• After receipt of warranty decision (R20), removing and scraping of warranty parts.
• Sending report to national warranty officer after scraping of warranty parts with pictures and authorized signature.
• Coordinate with the national warranty officer with respect to rejected or denied claims.

المهارات

IV. Competency Required:

• Education & / or Field of Expertise: Technician or foreman.
• Skills: PC Knowledge (Word, Excel, MS power point, E-mail, WIS – EPC, Internet use.
• Experience/s: Several years of experience in the vehicle repair sector with complete product knowledge.
• Training: Warranty Training, I.T. training for EPC, WIS, ASRA. Damage codes, EWA, Service Net. Freightliner Systems, Communication & Technical training.

Social & Interpersonal Skills:

• Strong of character & integrity
• Arabic & English proficient speaker
• Logic
• Structured Approach, organized toward work and work documentation
• Attention to details
• Process-oriented
• Technical acumen & thinking
• Dynamic
• Good communicator, diplomatic
• Ability to work in a team
• Hard-working
• Able to communicate technical concepts clearly
• Time management

Methodological and Process Skills:

• Knowledge of the workshop process
• Knowledge of the Warranty Process and Regulations
• Knowledge of Manufacturer Warranty Manual
• Strong technical knowledge with practical background (a proven record is a must)

تفاصيل الوظيفة

منطقة الوظيفة

أبها, المملكة العربية السعودية

قطاع الشركة

وكلاء السيارات; صناعة السيارات; صيانة السيارات وقطع الغيار وخدمات الدعم

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

الخدمات المساندة

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

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