Operation Store Manager

6 ديسمبر، 2022

0 0 4 دقائق

الوصف الوظيفي

Responsibilities

Follows line manager's instructions and works on immediate implementation.
Maintains good working relationships with colleagues.
Reports to the line manager whenever equipment or utensils are damaged and makes sure readiness of all sections.
Monitors the receiving of ingredients and other supplies from suppliers/storekeepers as required for daily operations.
Monitors the cleaning and disinfection of work areas, utensils, and equipment.
Monitors the proper functioning of all types of pieces of machineries.
Follows up and monitors commitment in all checklists and log sheets.
Monitors and control product's the shelf life and prevents product expiration.
Ready to cover special circumstances (emergency absenteeism of any staff).
Ready to cover in other stores when required and as needed in case of staff shortage.
Trains and coaches all newly hired employees in all departments to meet job requirements and supervises their performance with the coordination of his line manager.
Coordinates with the Area Manager regarding the staff working schedules.
Coaches and trains the staff in order to improve performance and to achieve the department objectives and targets through OJT (On-job-training).
Trains the staff on the sequence of service and their suggestive selling.
Coordinates with the Floor Supervisor and the Training Specialist with regard to the new trainees and makes sure that all staff are refreshed with all needed menu information.
Makes sure that all staff are applying the hygiene and food safety standards.
Makes sure that all staff are well groomed and presentable.
Makes sure that all staff are respecting the uniform code of the company.
Conducts daily briefings with the staff and makes sure that all staff are aware with the company updates.
Conducts daily briefings with all head departments and discuss operating concerns.
Supervises the opening & closing of the store.
Handles the daily inventory items as well as the monthly one.
Works closely with his line manager on analyzing variances and make sure proper accountability.
Makes sure commitment of the staff and stewards in general cleanliness.
Performs on going visits to all sections in the store.
Assigns stewards or staff to perform cleaning duties to ensure a clean and neat environment.
Makes sure and follows up stock availability during the shift.
Places and prepares daily order sheet and makes sure sending it to the Warehouse.
Makes sure proper and efficient shift handover.
Tracks daily sales, identify sales analysis figures and compare with previous data.
Makes sure getting involved in all expenses and costs with respect to the set profit margins.
Meets with his line manager monthly to discuss profit and loss statements.
Identifies areas of development and detects gaps with respect to the sales turnover and targets.
Monitors the daily sales and compares with previous data and works on immediate corrective actions whenever Sales is affected.
Monitors on a daily and monthly basis the proper roll over of all menu items with respect to the sales mix.
Performs the LSM and invent ways and directions to increase the sales.
Make sure full commitment in SOPs.
Makes sure that a motivation spirit is maintained within the team and enhances the sales drive spirit as well
Makes sure staff rotation in all related sections.
Makes sure that all customers are well greeted, guided and fare welled.
Performs ongoing table visits, collects feedbacks and makes sure complete customer’s satisfaction.
Evaluates the performance of all staff.
Maintains discipline, recommends and administers corrective action through reports.
Motivates and develops staff, in order to encourage their professional development.
Ensures compliance with company’s policies and procedures.
Ensures compliance with the Staff Handbook, preparation, and recipes chart.
Makes sure commitment in recipes and beverage charts as well as the portioning details.
Reports regularly to his line manager with all item shortages whenever required.
Reports regularly on maintenance matters to his line manager whenever required.
Communicates directly with the customers and makes sure of proper service.
Controls delivery timing of all menu items and makes sure of the proper speed of service is maintained.
Tracks, controls Wastes and works on reduction, and makes sure of proper tracking on the Waste Log.
Complies with health, safety, and hygiene guidelines and regulations.
Detects and ensures disposition of spoiled or unattractive food, defective supplies, and/or other unusual conditions. • Respects the set schedule by his line manager with regard to attendance IN/OUT.
Makes sure to solve customers' complaints whenever possible and refers to the line manager in case of crucial cases.
Monitors closing procedures, turns off machines, and makes sure that all equipment is turned in a safe mode.
Attends and participates in daily briefings and other meetings as scheduled.
Attends and participates in training sessions as scheduled.
Maintains a positive spirit and a friendly environment during his shift.
Commits in personal hygiene and grooming standards.
Commits by the uniform code as per the company standards.
Performs other related duties as assigned

المهارات

Minimum 5 years of experience in F&B, preferably at a managerial level, same experience is a plus.
Bachelor's degree in hospitality is mandatory.
Bakery passionate.
Ability to work under pressure.
Multi tasked and problem-solving.
Attention to detail and accuracy including monetary responsibility.
Excellent interpersonal and communication skills.
Initiative and follow-up skills.
Hard and smart worker.
Physically fit and ready to work long hours.
Advanced Arabic and English language, another language is a plus.
Advanced computer skills, especially in Microsoft Office Applications.