Customer Service Supervisor

5 ديسمبر، 2022

0 0 2 دقائق

الوصف الوظيفي

Key Accountabilities

Sales
Review order receipt and convert relevant quote to sales order in SAP. Highlight / record any change in payment terms, product variation, special requirement etc.
Update Sales with status of sales order w.r.t. required changes if any to order, credit release status, production status and delivery status as per delivery date.
Have consensus with sales on new delivery date where original given date can not be met due to reasons of short notice, occupied production capacity, credit terms or any other reason. Amend Delivery date in Sales order accordingly (SAP)
Update daily with order status, when production backlog is <2 days.
Provide support for all new FG item code required by sales.
Validate the invoice generated based on packing list and all shipping documents prior to delivery to customer.
Ensure timely delivery of Invoices to customer/ Sales team.
Credit Department
Coordinate with credit department for release of sales order as per credit terms defined in quotation by sales team.
Coordinate for negotiations of Letter of Credit in part or in total as per requirement from the order.
Get the additional payment term included for new quotation/customers in SAP.
Coordinate for new FG item code in SAP.
Production
Review FG stocks, Production & Delivery backlog and prepare production requirement ensuring required delivery dates are met for each released sales order. (Make to Order)
Assign Plant to release sales order to production planning.
Work out Stock items for production in absence of released sales order for production. (Make to Stock)
Finished Goods Warehouse
Prepare required delivery schedule to warehouse as per available stock and production against sales order
Get information from warehouse for sales orders which cannot be loaded completely and communicate to sales to get additional order to fill the trailer.
Coordinate for trailer calculation required by sales department for preparing C&F quote.
Stores