PSP Relationship Lead
Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products – from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.
At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility.
Think finance is stuffy? Think again.
We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Retail Operations Payments department would like to welcome a detail-oriented.
PSP Relationship Lead in our office in Jordan
The PSP Relationship Leadis responsible for leading the payment projects within the Foreign Exchange industry and implementation of systems and processes.
Responsibilities
- Build and maintain a strong relationship with the payment providers to improve the business needs.
- Liaise with departments across different entities to ensure the payment project has all necessary information to go live.
- Assist with ad hoc projects as assigned by the department manager.
- Co-ordinate monthly reports of the Payments Teams.
- Facilitate interactions between the internal team and the hosted platforms for the overall success of the organization.
- Work closely with the PSP Relationship Manager and Global Head of Payments to ensure timely and accurate requests are dealt with.
- Point of contact for all Payment providers.
- Manage local relationships with banking and PSP partners.
- Reformatted and Implemented reports for the finance team to reconcile PSP.
- Successfully co-ordinate and manage the delivery and implementation of payment provider systems which can improve operations, extensive compliance checks, client workflow and website presentation.
- Assure all technical updates are conducted annually between providers, 3rd party and in house.
- Responding to BO, sales or any department questions and queries related to payment providers.
- Provides adequate information about the available Payment Providers and solutions.
- Handling confidential information in accordance with the Data Protection Act.
- Report Technical errors internally and externally, expedite until resolution.
- Leading the negotiations with Payment and technical providers.
- Market research of payment methods for each country/region/entity.
- Competitors analysis on payment offering
- Business case comparison between any potential PSP.
- Discuss BO issues, ideas and solutions with the team on regular basis to optimise BO operations.
- Continuously speak to Sales, BO, and CS for their reviews on what the clients are saying regards to client journey.
- Help with preparing requested presentations from management.
- Review PSPs agreements and coordinate with the legal team and the partners to finalise the draft
- Documenting all communication – Confluence. New PSP/Bank, Potential PSP/Bank, agreements, sign off, audit.
- Conduct annual Credit risk review on all PSP relationships.
- Helping with new PSPs onboarding (with seeking all related parties' approvals).
- Cost based approach to all payment related projects to improve net revenue
Skills & Competencies
- Strong analytical and problem-solving skills.
- Aptitude for building relationships and ability to communicate on complex issues.
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
- Proficient in all forms of communication externally and internally
- Punctual, organized, natural leader.
- Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas
Experience Requirements
- Bachelor’s Degree in Accounting, Finance, Economics, or Business-related.
- 3+ years of professional experience in Finance / Banking / Customer Service industries.
- Excellent management and attention to details
Perks
Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.
The benefits you can expect at your Equiti workplace include:
- Competitive salary package
- Performance-based bonus
- Medical insurance coverage for employees and family members
- Smart working options
- Employee wellness initiatives
- Personalized career development
- Company lunch in the office
- Regular company events
With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.
Equiti is an equal opportunity employer.
“Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.
