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National Warranty Supervisor - وظيفتي
وظائف السعوديةوظائف بيت السعودية

National Warranty Supervisor

National Warranty Supervisor

الوصف الوظيفي

Summary of Job Functions, Responsibilities & Authorities:

  • Supervise warranty flow and provide support & training to warrant officers.
  • Manage the team of warranty officers to meet targets
  • Perform quarterly warranty audits including the warranty store
  • Responsible for providing update training to workshops and warranty officers twice a year on new rules.
  • Controlling and reporting recall campaigns & service measure status

Communications:

  • Reports to National Service Director
  • Communicates with Workshop Managers
  • Communicates with Warranty Officers
  • Communicates with the manufacturer's regional offices
  • Communicates with Spare parts dept.
  • Communicates with all JIPCO departments
  • Communicates with all Workshop Staff
  • Communicates with 3rd parties involved in the conversion & retrofit of vehicles

Task/s

  • Assessing the current warranty situation in the dealership.
  • Assessing the knowledge and capability of warranty officers.
  • Recommendation & Arrangements of warranty training.
  • Assistance to warranty officers for critical claims.
  • Technical support to workshops for MB & Fuso products
  • Maintaining reports for FFV & Warranty reimbursement.
  • Ensure compliance with manufacturers' policies and procedures
  • Monitoring extended warranty
  • Apply and negotiate goodwill with the manufacturer
  • Preparing warranty reports for the National Service Director
  • Leading a continuous warranty improvement process
  • Team development to ensure adherence to quality standards, deadlines, and procedures.
  • Discuss job issues with warranty staff to identify the causes and help in resolving them.
  • Liaise with manufacturers and suppliers to provide and/or facilitate operational input.
  • Calculating the warranty audits
  • Prepare the top 10 warranty case list on a monthly basis.
  • TPR reporting and assessment of all major repair requests
  • Release and approve R 20 (scrapping of parts) on a monthly basis
  • Ensure the necessary tools are available for all subordinates.
  • Warranty audits for all range of products ( internal and external audits )
  • Assessment of all major repair requests
  • Coordinating recall campaigns and service measures
  • To discuss the Audit report with warranty officers and workshop Managers with suggestions and implementation.
  • Follow up to assure the implementation of the suggestions.
  • Maintaining the record of warranty claims submitted and settled.
  • Investigations and positive settlement for the rejected claims to advantage of JIPCO.
  • Follow up for the claims re-submission.
  • Implementation, follow up & records for the service measures.
  • Communication / Corresponding with the manufacturers.
  • Verify incoming warranty claims for correctness, returning with explanatory comments.
  • Involved in warranty Audit from Daimler Middle East (DME) and provide them with complete assistance during the Audit.
  • Communicating with WO, SA, and HoR for corrections needed on job cards.
  • Monitoring and ensuring correct and complete Reman Warranty Parts collection, hand over from
  • side
  • Calculating and renewing Warranty Labor Rate every year for all manufacturer
  • Overseeing the parts warranty factor calculation and timely submission to the Manufacturer
  • Negotiating and Establishing the Warranty terms and conditions on behalf of JIPCO with any 3rd party ( i.e body builders, AC providers, )
  • Executing the Extended Warranty process for vehicles sold with Extended Warranty by JIPCO sales departments and making sure the Extended Warranty is recorded in the Manufacturer’s systems
  • Informing MoC, Workshops, and NSD regarding any new ReCall on time as per SOPs
  • place
  • Representing JIPCO in front of the Manufacturer for any Warranty related subject with the purpose to
  • the best possible warranty terms, conditions, and framework to the benefit of JIPCO and our customers

المهارات

Social & interpersonal skills

  • Strong of character & integrity
  • Able to impose his ideas and concepts to subordinate staff or dotted reporting staff
  • Self-secured appearance and communication
  • Logic mindset
  • Structured Approach, organized toward work and work documentation
  • Attention to details
  • Mindset towards Process oriented & adherence
  • Technical understanding & thinking
  • Dynamic
  • Good communicator, diplomatic
  • Ability to work in a team
  • Hard-working
  • Able to communicate technical concepts clearly
  • Strong attitude, verticality
  • Time management

Methodological and Process Skills

· Knowledge of the workshop process

· Knowledge of the Warranty Process and Regulations

· Knowledge of Manufacturer Warranty Manual

· Strong technical knowledge with practical background (the proven record is a must)

· Basic Financial Acumen enables him to read financial statements and interpret credit notes, chargebacks, and balance sheets for credit notes, understand undercharges and overcharges mechanism

· Able to create & implement SOPs, Procedures, and Flow Charts

تفاصيل الوظيفة

منطقة الوظيفة
الرياض, المملكة العربية السعودية
قطاع الشركة
وكلاء السيارات; صيانة السيارات وقطع الغيار وخدمات الدعم; صناعة السيارات
طبيعة عمل الشركة
صاحب عمل (القطاع الخاص)
نوع التوظيف
دوام كامل
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
1

المرشح المفضل

عدد سنوات الخبرة
الحد الأدنى: 5

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