وظائف السعوديةوظائف بيت السعودية
National Warranty Supervisor
National Warranty Supervisor
الوصف الوظيفي
Summary of Job Functions, Responsibilities & Authorities:
- Supervise warranty flow and provide support & training to warrant officers.
- Manage the team of warranty officers to meet targets
- Perform quarterly warranty audits including the warranty store
- Responsible for providing update training to workshops and warranty officers twice a year on new rules.
- Controlling and reporting recall campaigns & service measure status
Communications:
- Reports to National Service Director
- Communicates with Workshop Managers
- Communicates with Warranty Officers
- Communicates with the manufacturer's regional offices
- Communicates with Spare parts dept.
- Communicates with all JIPCO departments
- Communicates with all Workshop Staff
- Communicates with 3rd parties involved in the conversion & retrofit of vehicles
Task/s
- Assessing the current warranty situation in the dealership.
- Assessing the knowledge and capability of warranty officers.
- Recommendation & Arrangements of warranty training.
- Assistance to warranty officers for critical claims.
- Technical support to workshops for MB & Fuso products
- Maintaining reports for FFV & Warranty reimbursement.
- Ensure compliance with manufacturers' policies and procedures
- Monitoring extended warranty
- Apply and negotiate goodwill with the manufacturer
- Preparing warranty reports for the National Service Director
- Leading a continuous warranty improvement process
- Team development to ensure adherence to quality standards, deadlines, and procedures.
- Discuss job issues with warranty staff to identify the causes and help in resolving them.
- Liaise with manufacturers and suppliers to provide and/or facilitate operational input.
- Calculating the warranty audits
- Prepare the top 10 warranty case list on a monthly basis.
- TPR reporting and assessment of all major repair requests
- Release and approve R 20 (scrapping of parts) on a monthly basis
- Ensure the necessary tools are available for all subordinates.
- Warranty audits for all range of products ( internal and external audits )
- Assessment of all major repair requests
- Coordinating recall campaigns and service measures
- To discuss the Audit report with warranty officers and workshop Managers with suggestions and implementation.
- Follow up to assure the implementation of the suggestions.
- Maintaining the record of warranty claims submitted and settled.
- Investigations and positive settlement for the rejected claims to advantage of JIPCO.
- Follow up for the claims re-submission.
- Implementation, follow up & records for the service measures.
- Communication / Corresponding with the manufacturers.
- Verify incoming warranty claims for correctness, returning with explanatory comments.
- Involved in warranty Audit from Daimler Middle East (DME) and provide them with complete assistance during the Audit.
- Communicating with WO, SA, and HoR for corrections needed on job cards.
- Monitoring and ensuring correct and complete Reman Warranty Parts collection, hand over from
- side
- Calculating and renewing Warranty Labor Rate every year for all manufacturer
- Overseeing the parts warranty factor calculation and timely submission to the Manufacturer
- Negotiating and Establishing the Warranty terms and conditions on behalf of JIPCO with any 3rd party ( i.e body builders, AC providers, )
- Executing the Extended Warranty process for vehicles sold with Extended Warranty by JIPCO sales departments and making sure the Extended Warranty is recorded in the Manufacturer’s systems
- Informing MoC, Workshops, and NSD regarding any new ReCall on time as per SOPs
- place
- Representing JIPCO in front of the Manufacturer for any Warranty related subject with the purpose to
- the best possible warranty terms, conditions, and framework to the benefit of JIPCO and our customers
المهارات
Social & interpersonal skills
- Strong of character & integrity
- Able to impose his ideas and concepts to subordinate staff or dotted reporting staff
- Self-secured appearance and communication
- Logic mindset
- Structured Approach, organized toward work and work documentation
- Attention to details
- Mindset towards Process oriented & adherence
- Technical understanding & thinking
- Dynamic
- Good communicator, diplomatic
- Ability to work in a team
- Hard-working
- Able to communicate technical concepts clearly
- Strong attitude, verticality
- Time management
Methodological and Process Skills
· Knowledge of the workshop process
· Knowledge of the Warranty Process and Regulations
· Knowledge of Manufacturer Warranty Manual
· Strong technical knowledge with practical background (the proven record is a must)
· Basic Financial Acumen enables him to read financial statements and interpret credit notes, chargebacks, and balance sheets for credit notes, understand undercharges and overcharges mechanism
· Able to create & implement SOPs, Procedures, and Flow Charts
تفاصيل الوظيفة
- منطقة الوظيفة
- الرياض, المملكة العربية السعودية
- قطاع الشركة
- وكلاء السيارات; صيانة السيارات وقطع الغيار وخدمات الدعم; صناعة السيارات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 5