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Answer the telephone in a courteous and professional manner, welcome & greet patients / visitors upon arrival with appointment or as walk-in, and issue queuing tickets to the patients.
Receive & verify patients’ documents and schedule appointments in a professional and timely manner, register patients in the Health Information Management System and assist them in completing required forms.
Keep patient appointments on schedule, provide routine and required information and answer patients/visitor’s enquiry effectively and efficiently.
Facilitate patient flow by notifying the concerned clinical staff of patient’s arrival, being aware of delays, direct patients to the specific destination & service.
Establish and maintain ongoing warm relations with the patients/visitors and treat patients, visitors and clinical staff in a courtesy and respectful manner while giving them the opportunity to express their experience.
Prepare & process insurance claims (if applicable) to be filled by the physician and record appropriate guest patients’ data on their assigned area.
Maintain and update patients’ files with their latest information in term of address, telephone number, company name, etc.
