eCOM Executive

1 ديسمبر، 2022

0 0 2 دقائق

eCOM Executive

الوصف الوظيفي

Overview of the role:

The Retail & E-Commerce Executive grows the e-commerce business by improving the customer experience, executing customer order fulfilment, and maintaining the digital platform. JH conducts data analysis to generate data-driven market insights and manages relationships with business partners.

What you will do:-

Description of Accountability:

Stock Management & Inventory Control

The JH is responsible for allocating the right stock from the different store locations to E-Com site based on orders received in web store. JH is responsible for informing brand managers for any SKU / articles that are Out of Stock.

Monitor stock movements and take precautionary action to avoid stock losses and or any discrepancy

QC Coordination

Ensures that each item allocated for online orders are properly QC’d by the assigned technician before submitting for billing.

Coordinate with Brand Managers for orders with QC failed items

Invoicing / Billing

JH is responsible for doing the billing in Prism once approval is received, ensuring that articles are accurately billed at the price shown in the Shopify Order page.

Packing and Delivery

JH ensures smooth operation in the e-commerce business by supervising order packing making certain that items placed inside the bags and the invoice generated match with the Order placed by customer. JH ensures the fulfilment of customers' orders via store pick-up or delivery service.

Track order delivery and update status report for easy reference.

Reports & Coordination

Prepare E-com Weekly Report
Document Driver logs and filing paper works related to W021
Coordinate with AF Call Center for any customer related queries, complaints, order status, etc.
General administrative and ad hoc duties as assigned.

المهارات

Required Skills to be successful:-

Responsible for all online orders from receiving to delivery level
Managing day-to-day operations for e-commerce: process daily sales order, order fulfilment, inventory update, dispatching of goods, return orders, etc.
Processing of sales order in relation to purchasing, packing, shipping, billing and coordination.
Liaise with AF Customer Service Team in handling all customer queries and complaints
Follow up on platform customer service enquires in coordination with the brand management team

What equips you for the role:

Bachelor Degree (Masters Preferred)
5-7 years’ experience working in logistics, admin support role for e-commerce department
Proven ability to achieve goals.
Thinking and Analytical Skills.
Business Acumen
Leadership Skills and Strategic Thinking
Good communication skills
Excellent relationship skills
Accountability