Risk Advisory | Internal Client Services – Learning & Development | Learning Analyst
Risk Advisory | Internal Client Services – Learning & Development | Learning Analyst
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Global brand with an uninterrupted presence since 1926. It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).
A career in Risk Advisory is all about helping our clients managing the risk and uncertainty, from the boardroom to the network. The spectrum of risk is broad, and our core competencies encompass control assurance, internal audit, corporate governance, risk management and risk & regulatory consulting including IT security services. By becoming a Risk Advisory professional with Deloitte & Touche Middle East means that you will gain a wealth of knowledge& experience across a wide spectrum of industries. Diversity is not just a part of the business landscape in the region but also an integral part of Deloitte & Touche Middle East. Just as we are committed to seeing our clients excel, we are committed to providing you with the right environment to learn and grow and to tailor a career to your needs.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
- Lead the way
- Serve with integrity
- Take care of each other
- Foster inclusion
- Collaborate for measurable impact
During your tenure as a Learning Analyst, you will support the Risk Advisory Middle East Risk Internal Client Services (ICS) team in working on practice initiatives, and collaborating with teams to develop Learning & Development including but not limited to the following:
Responsibilities:
Learning Focus & Learner Experience:
- Acts as a single point of contact with all the logistics matters (right from planning to execution – e.g., travel guidance, hotel/conference rooms, classroom coordination incl. facilitators etc.)
- Manage ‘classroom/ hybrid’ programs with the key stakeholders involved (see below)
- Coordinates everything related to the classroom, virtual, hybrid programs: invitations, LMS (Saba Cloud) administration, attendees’ management, material preparation (incl. printing), room set-up, food & beverages, engagement & team building activities etc.
- Provides onsite support at L&D programs/events and is part of the pre & post event logistics/project team
- Supports in creating & maintaining the annual training calendar
- Takes an active role in maintaining the relationship with the business to align L&D needs with internal learning options; also supports in content curation & creation
- Revamps the existing learning pathways in liaison with subject matter experts
Internal Process:
- Ensures L&D team processes are aligned and adhere to Global Quality & Compliance processes
- Works closely with the Global L&D teams to drive technical certification programs in the region
- Coordinates and supports reports related to the learning management systems
- Uploads all training programs into the relevant internal portals or systems
- Prepares appropriate forms, correspondence, and records regarding course attendance, feedback on programs, instructors, etc.
- Takes ownership of Technology specific learning resources and libraries from end to end
- Learning content design and delivery; creation of related materials
- Coordinates the participation of facilitators/guest speakers for programs when necessary
- Coordinates material production and inventory for assigned courses
- Prepares and send program communication and advanced material packages to participants
- Sets up and supports online and/or virtual learning sessions
Learning & Growth:
- Look for areas of continuous improvement across the Learning & Development function
- Works on additional projects related to people experience programs/ initiatives as assigned
- Demonstrates a culture of continuous learning within the Learning & Development team and benchmark against best practices in the HR industry and region-specific
- Acts as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Leadership Capabilities:
- Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
- Develops high-performing people and teams through challenging and meaningful opportunities
- Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
- Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
Qualifications:
- Bachelor’s in Business Administration/ equivalent
- 1-2 years of prior experience in learning and development
- Experience with Big 4 is preferred
- Excellent written and verbal communication (English) skills and Arabic is a plus
- Should be a team worker
- Hands-on experience in MS-office applications, with a focus on Excel and PowerPoint
- Able to multi-task in a demanding environment with flexible working hours
Willingness to travel (when needed)
