SAP CS + CRM Functional Consultant

28 نوفمبر، 2022

0 2 دقيقة واحدة

الوصف الوظيفي

 Hands on configuration Knowledge in following areas:

Interaction Center
Move-in,
Move-out,
Service notification,
Service work order,
Disconnection/Reconnection, etc…

 Expertise Queues(TRFC/QRFC) handling and trouble shooting

 Experienced in SAP IS-U Business Master Data /Technical Master data configuration

 Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS

 Well versed in Functional workflow designed

 Knowledge in web service integration with SAP & in Mobile Application like Fiori etc…

 S/4 HANA Customer Management implementation will be an added advantage.

 Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process

 Hand on knowledge in CRM middleware configuration and trouble shooting

 Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI

 Experienced in CRM Collection management WEBUI integration

 IC web Client and SAP CRM Integration

 Well versed in base customizing and WEBUI configuration

 Module Expertise in CRM Sales and Service

 Strong change management, business process mapping and re-engineering experience required

 Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.

 One full life cycle implementation of SAP ISU CS/CRM is an additional plus.

 Independently be able to work on project requirements in his/her specific work streams with quality deliverables.

المهارات

 Experience : 7 to 10 Years in SAP ISU CS& CRM, SAP ISU CS/CRM (Customer Service) Functionalities

 Well versed in ISU -Customer Service Base customizing and configuration

 Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)