Mall Genral Manager

28 نوفمبر، 2022

0 0 2 دقائق

Job Description

– Responsible for overseeing all aspects of mall management including but not limited to leasing, tenant relations, business planning, fiscal management, facilities & operational management and control of all maintenance, inspection, and safety functions.
– Develop a structured business plan for the mall covering all key components of mall operation.
– Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan.
– Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall.
– Negotiation of leases both new and renewals across all categories including Anchors, line units, F&B and leisure
– Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
– Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget
– To ensure smooth and positive relationship with the tenants, suppliers, and contractors
– Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
– Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
– Preparation and development of marketing and annual event plans/calendar
– Follow up on the collection of monies owed from tenants and implementation of contractual terms
– Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
– Follow legal procedures with respect to mall operations and tenant interactions
– Develop and upkeep the corporate mall identity – ensure adherence to corporate brand guidelines
– Take steps to improve customer services inside the mall
– Perform other tasks as assigned.

Requirements

– Graduate degree / MBA in either business, retail management and/or retail real-estate
– Extensive knowledge of retail real estate industry
– Minimum 5 years of mall management experience (mall manager level or above), preferably in the GCC region including mall development, mall launching and mall renovation
– Mixed use development experience
– Experience with luxury segment of the market
– Sound working knowledge of computer software applications
– Experience in mall development, tenant delivery opening and new site managementStrong business acumen and good technical knowledge of Commercial/Shopping Mall Facilities
– Good understanding of mall management, operations
– Strong mall specific financial acumen, budgeting
– Good understanding of tenant mix and zoning
– Good understanding of mall operations and associated policies and procedures
– Good understanding of mall marketing, advertisement, social media and promotion
– Knowledge of managing leasing contracts and negotiation, exposure to tender management
– Understanding and experience in managing Service Level Agreements, ie cleaning, security, facilities management etc.,
– Strong negotiations and sales skills
– Excellent interpersonal skills
– Leadership and decision-making qualities are essential
– Possess good Arabic and English skills (both written and spoken)
– Excellent Customer Service Skills
– A good team player with strong analytical skills
– Able to be trusted with confidential and sensitive company information