Digital Products and Services Officer P3, MSDD, Rome, Italy

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you a Digital Products Officer interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organisation investing in its people?

If so, an exciting & fulfilling career awaits you!!! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.

DEADLINE FOR APPLICATIONS

Applications must be submitted by Sunday, December 18th, 2022 (11:59 PM CET)

WHO WE ARE

The United Nations World Food Programme (WFP) , a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org/ and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate %
• WFP offers a highly inclusive, diverse and multicultural working environment
• WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
• A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
• We offer attractive compensation package (please refer to Terms and Conditions section)

ORGANIZATIONAL CONTEXT

This job is located in HQ and reports to the Head of the Digital Transformation and Business Development unit and works under the functional supervision of the Director, Management Services. Job holders manage a team of technical staff and external vendors to ensure digital solutions are developed, implemented, and maintained for diverse stakeholders – inter-divisional, cross-functional, and inter-agency. Using technical knowledge of back-end and front-end programming languages, and the ability to develop products that can be used to track, analyse, and improve services. This role requires excellent analytical, organizational, and communication skills, interpreting large amounts of data.

THE ROLE

To develop and propose creative solutions to business requirements or problems and identify opportunities for improvements. This is a customer centric role, working to translate the needs of the customer into online business opportunities.

The Digital Products and Services Officer will work in the Management Services Digital Transformation and Business Development unit (MSDD) to support digital transformation projects for the Management Services Division and to strengthen the governance of its Global Shared Service to lead UN Reform and to foster inter-divisional digital transformation for the benefit of the entire organization.

KEY ACCOUNTABILITIES (not all-inclusive)

The post holder is expected to draw on prior experience of service innovation, business development, partnerships, digital transformation, product management and user experience.

Within delegated authority, the Digital Products and Services Officer will be responsible for the following duties:

1. Support implementation of the MSD digital strategy by coordinating divisional tools, processes, and rules that define how to manage, analyse, and act upon specific digital transformation projects

2. Identify relevant corporate business innovations, UN opportunities and private sector best practices and include them, as appropriate, into Business Innovation Roadmaps for service improvements, accountability, and efficiency

3. Support the MSD Global Shared Service by implementing the expansion of the UN Booking Hub across WFP country operations and UN Agencies as part of WFP's leading of the UN Reform, including supervision and coordination of digital consultants and developers

4. Design and develop customer-driven, field-focused solutions for a broad range within the Management Services Division portfolio

5. Contribute to a customer-centric culture through innovation with the goal of bringing WFP at the forefront of customer satisfaction excellence.

6. Build productive partnerships with other WFP branches to position WFP as a leading partner in the UN system in the offering of common platforms and solutions.

7. Support performance improvement and informed decision making through the provision of reporting and analysis capabilities for the specific and cross functions.

8. Build and nurture strategic and working relationships with the business, aligning business needs, and priorities with providers' capabilities and service portfolio.

9. Gather and shape business demand, anticipating the direction of the business and offering industry, business, and technology insights with the potential to create value for the business environment.

10. Manage and motivate a multicultural team(s), provide coaching, training and guidance as required to ensure appropriate development and enable high performance.

11. Other accountabilities, as required.

QUALIFICATIONS & KEY REQUIREMENTS

Education:

• Advanced University Degree (Master’s Degree or equivalent) in Digital Management and Design, Business Administration, Marketing, Digital Media and Communications or related subject or First University Degree with additional years of professional experience.
• Training/course certificates and/or proven experience in facilitating advocacy related training workshops.

Experience:

• At least five years of progressively responsible professional experience in digital product design and management of mass market digital products with a large user base.
• Proven experience in digital marketing, communication, and user experience
• Strong background in customer satisfaction management and analysis to continuously improve services and user experience
• Proven partnership advocacy, creation, and management
• Experience working in digital operations for B2B and B2C digital platforms supporting multiple service projects
• Frontend user experience design for optimal customer journey
• Proven experience in managing a back-office process transformation to streamline and simplify business processes and workflows
• History of partnering and collaborating with architects and engineers.

Language:

• International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).
• National Professional: Fluency (level C) in English language and the duty station’s language, if
• different.

MORE ABOUT YOU

• Strategic thinking: Is capable of plan with business vision and strategies to cope with changing environments and new opportunities.
• Client orientation: Has strong customer empathy and a passion for digital in building informed decision for business development.
• Partnerships: Has strong experience in creating and managing collaborations to innovate service delivery and to promote customer satisfaction.
• Technology Awareness:

*Has in-depth knowledge and proficiency with digital strategies and management

*Is familiar with data management and visualization and has experience in using Tableau for the creation of dashboards, standard and ad-hoc reports

*Has experience with systems integration

*Has experience in translating business strategies into digital implementations and technology roadmaps.

• Professionalism: Has experience with digital strategies, delivery, management, and project budgeting. Has experience of complex project management
• Teamwork: Works collaboratively with colleagues to achieve goals.
• Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
• Accountability: Takes ownership of responsibilities and honours commitments; delivers outputs for which one has responsibility within the prescribed time.

WFP LEADERSHIP FRAMEWORK

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Leads by Example with Integrity – Lives the WFP values and shows humanity and integrity by role modelling care for others

Drives Results and Delivers on Commitments – Delivers on commitments and adapts readily to change

Fosters Inclusive and Collaborative Teamwork – Is inclusive and collaborative, and contributes to a culture of learning and personal growth

Applies Strategic Thinking – Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

Builds and Maintains Sustainable Partnerships – Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.

ADDITIONAL/NICE HAVE REQUIREMENTS

• Ability to communicate complex concepts in easy-to-understand terminology.
• Proven ability to work under rapid development cycles with large teams to achieve a common goal.
• Proven ability to successfully operate within the different geographic and cultural contexts in which WFP operates.
• Previous experience in working within the UN system is a strong asset

TERMS AND CONDITIONS

This is an International Professional position and is open to all nationalities.

Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. The selected candidate will be employed on a fixed-term contract with a probationary period of one year. This position is open to both internal and external candidates.

WFP offers an attractive compensation and benefits package in line with ICSC standards (http://icsc.un.org) including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

The selected candidate will be required to relocate to Rome, Italy to take up this assignment.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
• Once your profile is completed, please apply, and submit your application
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at [email protected] in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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