Customer Service Representative

Customer Service Representative

الوصف الوظيفي

• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Troubleshoot and resolve product issues and concerns.

الوصف الوظيفي

المهارات

• Proven customer support experience.
• Familiarity with CRM systems and practices.
• Adept in addressing client questions through effective telephonic conversation.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Fluent in operating the latest computer software and online tools.

المهارات

تفاصيل الوظيفة

منطقة الوظيفة

مصر

قطاع الشركة

صناعة النسيج والملابس

طبيعة عمل الشركة

غير محدد

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

تفاصيل الوظيفة