وظائف أفريقياوظائف بيت أفريقيا
Customer Service Representative
Customer Service Representative
الوصف الوظيفي
- Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Troubleshoot and resolve product issues and concerns.
الوصف الوظيفي
المهارات
- Proven customer support experience.
- Familiarity with CRM systems and practices.
- Adept in addressing client questions through effective telephonic conversation.
- Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
- Good time management and organizational skills that contribute to a rise in overall productivity.
- Fluent in operating the latest computer software and online tools.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- مصر
- قطاع الشركة
- صناعة النسيج والملابس
- طبيعة عمل الشركة
- غير محدد
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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