وظائف الخليجوظائف بيت الخليج
Call Center Agent
Call Center Agent
الوصف الوظيفي
- Initiate outbound contacts to targeted customer base either manually or through Outbound Auto-dialer
- Understand customer needs and pitch appropriate service / products to increase customer usage and revenue highlighting the benefits of the service / products.
- Inform all relevant information pertaining to the services / products
- Achieve Tele-sales / conversions based on KPI Targets.
- Provide guidance, instruction, direction and query resolution to end customers.
- Address customer problems/issues/concerns/queries/escalations/follow-ups/callbacks in reference to products, services rendered or customer interactions across all communication channels.
- Close-loop customer interactions to ensure complete and accurate information and resolution is provided to the customer.
- Actively seek to understand customer issues and propose alternate products, while adhering to the company policy and standards of behaviour while providing customer satisfaction and positive interaction with the company.
- Identify and highlight to relevant stakeholders, mass/general issues faced by customers.
- A good understanding of the product and services in the Telecom sector.
الوصف الوظيفي
المهارات
- Expert in Selling services / products.
- Experience in working in Sales – outbound contact center or face-to-face / retail is an advantage
- Excellent verbal and written communications skills in Arabic AND English
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- مسقط, عمان
- قطاع الشركة
- الاتصالات والشبكات; الاستعانة بالمصادر الخارجية للمبيعات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- غير محدد
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- مبتدئ الخبرة
- منطقة الإقامة
- عمان
- الجنسية
- عمان
