Technical Support Engineer

27 نوفمبر، 2022

0 22 دقيقة واحدة

الوصف الوظيفي

Responsibilities;

Acting as the system administrator for the 3D printing maintenance and troubleshooting
Ensuring the timely and efficient handling of all raised concerns
Delivering 3D printing service jobs on project basis/samples a manner of meet relevant quality standards
Analysing results of the printed files and improving the production process.
Post-processing including but not limited to machining, and cleaning 3D printed parts.
Managing printer resource training and maintenance contracts
Managing production inventory and supply inputs.
Being in charge of equipment maintenance and safety compliance.
Working with the organization to support experimental and new product development.
Working with a diverse team of staff and managers to bring the most suitable solution for the customer

· Using various strategies and tools to provide effective solutions to customers' concerns.

· Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.

· Promptly following up on service requests and providing customer feedback.

· Monitoring equipment and machinery performance and developing preventative maintenance measures.

· Conducting quality assurance and safety checks on all equipment.

· Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.

· Providing recommendations about new features and product improvements.

· Monitoring inventory and reordering materials when needed.

· Conducting research and attending workshops to remain abreast of industry developments.

· Writing reports and presenting findings to Managers and Supervisors on a regular basis.

27 نوفمبر، 2022

0 22 دقيقة واحدة