Service Advisors
Service Advisors
الوصف الوظيفي
Service Advisors | AL Futtaim Automotive | Multiple Locations – UAE
About the Position:
We are currently looking for technically competent & performance-driven Service Advisors to work with Trading Enterprises – Honda, Chrysler, Jeep, Dodge, Ram & Volvo across the UAE. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
As part of our Service team, your key responsibilities are as follows:
- Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
- Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
- Qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty
- Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
- Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required)
- Achieved monthly financial targets set for Labour Hours, Parts and other sales.
- Manage and monitor Work in progress to ensure timely delivery of the vehicle to customer.
- Ensure customer is reminded about the next service due.
المهارات
About You:
The ideal candidate for this role should possess a good general level of education and should have at least a minimum of 3 years’ recent experience in an automotive dealership as a Service Advisor. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence. Arabic speakers are highly preferred!
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- المحاسبة
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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