وظائف الخليجوظائف بيت قطر
Officer Chargeback
Officer Chargeback
الوصف الوظيفي
Key Accountabilities
- Ensure all the processing of Acquiring and Issuing scheme Chargeback, ATM Disputes and NAPS transaction is processed as per the scheme regulations.
- Resolve/ respond to queries or escalations received from branches, Sales, Business, and Call Centre in a timely manner.
- Quality check the disputes processed by team members, and guide them to take correct actions.
- Managing Nostro suspense’s without any ageing and pending.
- Ensure chargeback details are provided to Cards settlement team timely.
- Receiving Arbitration cases and providing recommendation.
- Monitor all the disputes queue and clearing the aged cases within TAT.
- Validate the suspense account proof sheet and all open items are action swiftly to avoid any financial loss.
- Validate write-off recommendation and verify the supporting document checklist provided by the processor.
- Validate daily, weekly, fortnightly, monthly, quarterly, half-yearly and yearly MIS for the respective activities prepared by the team.
- Ensure monthly 1:1 meeting with your direct reports along with line manager is conducted, review performance and set expectation for the subsequent month goals as per agreed KPI.
- Coach the team on Chargeback scheme procedural changes.
- Handling all activities assigned by the line manager and department head.
- Ensure all complaints are escalated to line management and resolution is provided.
الوصف الوظيفي
المهارات
Education
- Bachelor degree in Business/Finance or equivalent
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- البنوك
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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