وظائف السعوديةوظائف بيت السعودية
Call Center Agent
Call Center Agent
الوصف الوظيفي
- Interact with customers over the phone, email, or online technology.
- Ensure prompt, accurate, and courteous responses to customers' requests received either telephonically or
- electronically.
- Provide required information to a customer inquiry.
- Receive accurate data input when logging and updating a task into Call Center System.
- Receive and escalate customer complaints.
- Conduct customer surveys.
- Escalate complaints when needed.
- Provide a seamless service and process between the Call Center system and individual operations.
- Provide accurate and up-to-date information to end users.
المهارات
Competencies
Clear and Effective Communication skills (written and oral) in English and Arabic.
Provide a high level of customer service to the client and site personnel.
Accuracy and attention to detail.
Customer focused.
Ability to work independently and in an effective manner.
Proficiency in Microsoft Office applications
Knowledge of CAFM systems such as Maximo and SAP.
Knowledge of call center solutions including IVR technology.
Able to work in shifts (24/7 operation).
Qualifications
High School Diploma or equivalent.
Experience
Minimum 3 years of relevant experience in Call Center / Call Center Customer Care.
تفاصيل الوظيفة
- منطقة الوظيفة
- جدة, المملكة العربية السعودية
- قطاع الشركة
- خدمات تكنولوجيا المعلومات; التعليم العالي
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 3
- منطقة الإقامة
- جدة,المملكة العربية السعودية
