مطلوب موظفين خدمة عملاء (شات)

وصف الوظيفة:

A Customer Care Agent facilitates the relationship between the company and the customers by interacting with customers over the voice and text channels, He/She is responsible for answering customers’ queries, providing service information, solves any emerging problems that customers might encounter, and represents the company in the best possible way.

And the typical day will include:

• Answer any questions the customer may have about available products and services Answer questions about products or the company.
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
• Enter and update customer information in the database.
• Select appropriate responses to customer issues and work quickly to resolve them.
• Escalate advanced cases to management for resolution, providing background information as necessary.
• Go the “extra mile” to meet sales target.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.
• Liaise will all departments within the company to resolve customer issues.

Requirements

• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Good knowledge of relevant computer programs.
• Ability to learn about products and services.
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle complaints.
• Ability to resolve issues and address complaints.
• Experience in Saudi market will be a plus.
• 1 to 2 years call center and chat experience.

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