مطلوب للعمل عن بعد لدى شركة في قطر في قسم خدمة العملاء

Job Description:

Analyze statistics and provide management team with KPIs that will assist with efficiency, scheduling

Key Licensee Contact – work closely with licensees on ensuring that customer issues are handled properly

Assist in answering consumer calls and emails for the four retail divisions and store phone lines

Sales (Perform account level research and advise customer of products and services that may benefit them)

Stay abreast of all changes, developments and enhancements for all systems, products and upgrades

Actively listens to our customers and team to understand needs

Perform account level research and advise customer of products that may benefit them

Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades

Accountable for own action and results

Ability to influence within team and scope of job

Requirements:

Good analytical skills to understand the business objectives of software products

Strong attention to details

Excellent verbal and written communication skills (English and Arabic)

Ability to prepare synthetic management reports and dashboards

Outstanding decision making and problem solving skills

Strong relationship building and team management and leading skills

Customer focused

Apply here

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