Performance & Compliance Manager

23 نوفمبر، 2022

0 2 3 دقائق

الوصف الوظيفي

The Performance & compliance manager is responsible to develop and implement control systems for dealing

with violations of compliance and SLA performance as per active contract, guidelines and policies of the project.

Define, evaluate and revise already existing company/project procedures and regulations in order to identify and

resolve hidden/potential issues against contract.

In addition, conduct risk assessments & regular audit to identify and tackle business areas with risk of

noncompliance and breach of SLAs/penalties.

The Performance Manager need to have their eyes and ears on periodic reports & performance of operation and

always paying attention, as his job is to oversee Compliance & performance of entire solution as agreed contract

terms.

Design and implement programs/policies useful in ensuring compliance with government, legal regulations and

contract

Operations & Performance review with operations head on various aspects of operations such as service

request, Incident Management, Problem Manager, change Management etc

Prepare and present to company management compliance reports useful in taking key business decisions

Conduct investigations to identify the root of a compliance & performance issue to resolve it

Ensuring the SLA performance of the operations of entire company’s central platform, sectoral platform and

services to end customers through standard reporting and service review

Work closely with the Business Process Management team and Operations Head of the company, and suggest

enhancements whenever required

Monitor laws and regulations with possible impact on project/ business processes and deliverables

Manage & Monitor the contracts with vendor management team and monitor the KPIs (if any)

Periodically assess the tools & applications used with Operations Head, and propose enhancements whenever

necessary

Carrying out performance reviews and audit for periodic SLA performance and compliance check

Ensure proper documentation of compliance activities for reference purposes

All other duties as assigned

Independently resolves issues in relation to performance & compliance activities within own area entire team

More complex problems would be resolved in consultation with superior to meet and maintain SLA performance

Ensures all performance SLA and compliance reports are documented and reviewed with customer on timely

and periodic basis and ensure all issues are solved within permitted timeframe related for performance &

compliance through regular audit on compliance & performance, ensuring operations team is maintaining service standards to maintain the company’s reputation and ensure customer satisfaction

Organize and plan own time / workload to meet deadlines and avoid workload conflicts

Ensure reasonable and efficient use of time, manpower, technical resources and communication in order to

provide accurate and timely information related to performance and compliance of operations

Develop plans and procedures to implement activities to improve quality and efficiency of the operations with

regards to performance

Monitor department and outsourced teams’ performance in line with BU score card / operations

Form cross functional relationships with all relevant support functions to ensure performance SLA are met and

compliance is maintained

All relevant departments within the company’s operations to ensure the execution of services to high standards

and in a timely manner with regular follow-up, and to negotiate deadlines

Other departments in the operations team to ensure exchange of relevant data

Management for requested reports

Customers, Suppliers, Contractors and Third Party Vendors

الوصف الوظيفي

المهارات

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or

equivalent experience;

• ITIL Expert, TOGAF, Scrum are essential

• Azure cloud computing and cloud operations management certification is an added advantage.

• 10+ years of experience in operation management, at least 5 years out of which should be in the managerial role

of compliance & performance manager

• Proven work experience aligned with the responsibilities of the role;

• Excellent working knowledge of technical management, information analysis, network and systems

administration, computer hardware/software systems;

• Expertise in data center, Application Management and cloud environment management

• Experience of managing performance and compliance for Nationwide Solution

• Expertise in systems and data governance;

• Interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of

varying technical abilities;

• Firm grasp on IT infrastructure and operations best practices;

• Ability to manage personnel remotely, across multiple time zones;

• Experience strengthening and maintaining inter- and cross-functional relationships;

• Experience with the helpdesk ticketing system/software.

• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL-4/v3 and/or TOGAF with

expert level certification

• Excellent written and verbal communication skills with multiple levels of the organization, including interaction

with senior level stakeholders, internal and external

• Strong influencing and relationship management skills

• Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing

requirements, schedules and priorities

• Self-driven and resourceful to achieve goals independently as well as work well in groups.

• High level of IT literacy

• Project Management experience is a plus

المهارات

تفاصيل الوظيفة

منطقة الوظيفة: قطر
قطاع الشركة: الاتصالات والشبكات; الإنترنت والتجارة الإلكترونية; خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة: صاحب عمل (القطاع الخاص)
الدور الوظيفي: التمويل والإستثمار
نوع التوظيف: دوام كامل
الراتب الشهري: غير محدد
عدد الوظائف الشاغرة: 1