Store Manager

21 نوفمبر، 2022

0 1 2 دقائق

Store Manager

الوصف الوظيفي

What you will do

Team Management and Development

Develop the team to ensure they deliver the best service to every Client. Support them with consistent coaching, identify their development and training needs to tailor individual action plans
Identify, recruit and develop talents, secure succession plans
Organize the team in an efficient manner according to business needs and delegate responsibility
Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
Lead by example on selling and act as a role model

Client and Business Development

Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it
Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clientelling, events, country office team…)
Build a loyal Clientele, leveraging all clientelling tools
Establish a client-centric mindset in store to ensure the highest level of customer experience
Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
Act as an ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
Be aware of the competitive landscape and market trends
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clientelling, training and team animation

Selling and Floor Management

Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling
Build and develop own Client portfolio
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the brand standards are achieved

Operation & Administration

Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
Demonstrate strong analytical skills and understanding of the system and reporting
Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)