Call Center Agent

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Provide product and service information to customers
• Research required information using available resources
• Process orders, forms, and application
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

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