Room Service – Order Taker
Job Description
As a Room Service – Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.
What will I be doing
As a Room Service – Order Taker, you will be responsible for performing the following tasks to the highest standards:
- Handle team member and guest requests or Food ordersby delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
- Responds to all emergency call which includes monitoring the alarm system
- Dispatching and directing the proper orders to the location
- Coordinate and control all work place traffic
- Present a positive, professional, and courteous image, to ensure guest satisfaction
- Maintain the brand's high quality standards
- Ability to remain calm and perform all essential functions during emergency situations
- Maintain control of Room Service inventory, prepare the needed supplies for guest orders and handle guest complains
What are we looking for
A Room Service – Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Prior customer service/administrative support or Food & Beverageexperience required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Grade School education
Job Details
Employment Types:
Full time
Industry:
Hospitals / Healthcare / Diagnostics
Function:
Hotels / restaurants
Roles:
Sous Chef
Skills:
Orders supplies communication Guest Satisfaction food orders Serving courteous quality standards customer service Food Server Banquet Server Reservations Agent Cocktail Server Restaurant Server Bar Server Guest Service Agent Front Office Executive Reservations Representative
