Sr Service Desk Engineer

17 نوفمبر، 2022

0 2 2 دقائق

الوصف الوظيفي

As Service Desk Engineer will act as the first point of contact to report issues and faults relating to the Service Desk.

Responsible for managing Microsoft Windows infrastructures spanning across multiple sites including but not limited to:

Administrating the day-to-day technical activities related to maintaining a reliable and effective compliant Windows environments responsive to the requirements of Information Systems
Provide 1st level of support for Hardware & Software issues for desktops and Laptops, Operating system issues and Banking application issues
The team works on all the Incident and request assigned to them
Ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products. This is a demanding support position, which calls for excellent customer service and support skills.

SCCM Administrator & Service Management

Solid hands on Experience with Microsoft System Center Configuration Manager with 6 to 8 years’ experience, Experience with the current branch desirable.
Solid hands on Microsoft Windows Desktop Management using SCCM
Expert in System Center and assisting other Administrators as required on a daily or timely basis.
Administer and support SCCM system center configuration manager and its features remote control, patch management, operating system deployment, network protection and other various services

Service Desk – End User Support

Dealing with incoming faults in a professional, courteous manner over the phone ,via email & On site.
Taking ownership of faults and managing them in a logical and methodical manner.
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.
Conducting full and through diagnostics with end users to enable first point of contact fault resolution

University Degree (IT)
At least 6 years or above relevant IT related experience.
Has a Windows OS and Microsoft Applications support experience or background (MCP equivalent).
Has a Windows Administration support experience (MCSA equivalent)
Has a Citrix support experience or background on Thin-Client implementation.
Has a SCCM administration & support experience is a must.
Has a good communication skills and customer oriented individual.
ITIL certification
Team player, flexible on work shift timing schedule.
Willing to work on demanding environment with minimal supervision

17 نوفمبر، 2022

0 2 2 دقائق