Private Client Executive – Chalhoub Group
Job Description
Who we are
We are aleading partner for luxury across the Middle East.Withmore than 600 stores, 300 brands and over 65 years of experience in the region,we have become amajor player in the beauty, fashion and gift sectors,by offering service excellence toourpartners anddelightingallour customers.Wearemoving fast from a traditional distributor and retailer for luxury in the Middle East,to a hybrid retailer bringing luxury experiences to the fingertips ofcustomers everywhere.
Tofuel the next stage ofourgrowth we are looking to build a world class team. From physical retail to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join uson thisjourneyofexploring new horizons together.
What you willbe doing
The Private Client Executive is a new function that has been created to engage and delight our Elite Invitation-only members of the group, ensure speedy and reliable service and ultimately grow customer lifetime value.
What you'llneed tosucceed
To provide an unrivalled member and shopping experience through highly interpersonal skills, up-to-date knowledge on market trends, and an impeccable eye for detail. To implement at a regional level the clienteling strategy with UHNW Individuals, in line with Central guidelines whereby success will be measured through
- Solutions oriented, with excellent interpersonal skills
- To provide an unrivalled member and shopping experience through highly interpersonal skills, up-to-date knowledge on market trends, and an impeccable eye for detail. To implement at a regional level the clienteling strategy with UHNW Individuals, in line with Central guidelines whereby success will be measured through
- Puts into action the knowledge of new collection launches, arrival dates, pre-ordering opportunities, private sales access to maximise engagement and trigger conversions at each activity
- Brand Engagement
- Reviews Elite members previews purchase history, brands visited and formulates individualized growth strategy
- Provides bi-weekly sessions to updates Brand Private Clients Leads on Elite preferences and key findings and receive feedforward
- Liaise with brands for feedback and support requirements from the Programme
- Reviews underperforming KPIs and acts accordingly to support & drive values
Job Details
Employment Types:
Full time
Industry:
Retailing
Function:
IT , Digital Marketing , Marketing & Communications , Marketing Research & Analysis
Roles:
Software Engineer / Programmer
