Technical Pre-sales Support Engineer

Technical Pre-sales Support Engineer

الوصف الوظيفي

Duties and responsibilities

 Researching and identifying solutions for software as well as hardware issues.

 Researching, diagnosing, troubleshooting, and identifying solutions for resolving systems issues.

 Following standard procedures for proper escalation of unresolved problems to the relevant KAYES internal

teams.

 Following up with clients for ensuring their IT systems are functioning properly after troubleshooting.

 Communicate with external parties to provide support in operational matters.

 Benchmarking new developments and best-practice in the ERP market.

 Determine the spare parts required for equipment maintenance.

 Expecting annual spare parts consumption and list preparations.

 Participating in pre-sales activities including, but not limited to, conducting Proof of Concepts (PoC), Building

BoQ’s, supporting security designs, writing proposals, delivering product-specific presentations and training…

etc.

 Respond to customer requests for proposals, and develop designs and bills of materials for cost-effective

solutions.

 Engage with customers as a trusted advisor, listening and understanding their challenges and requirement –

both technical and business, and clearly articulate and communicate to the sales team, and document them.

المهارات

Skills required

 Experience in persuading clients.

 Knowledgeable in solving customer problems.

 Good working experience in the use of ERP applications.

 Good working knowledge of data analysis.

 Experience in identifying a customer's problems and needs.

 Enough Knowledgeable to determine the technical problems.

 Experience in Convincing & presentable to clients.

 Expertise in finding solutions.

 Experience working under load conditions.

 Verbal Presentation Skills/negotiations.

 Excellent time management skills.

 Excellent written and verbal communication skills in English and Arabic.

 Exceptional time-management and organizational skills.

Education and work experience needed

 College degree (Computer engineering, IT, Computer Science, Information Technology, or relevant)

 Prior experience as an IT Support Engineer, Technical Support, or a similar role

 Experience with Linux/Mac OS/Windows environments

 Ability to deliver simple and step-by-step technical assistance, both verbal and written

 Five years of experience in the same field.

 CISCO, NSE, and Oracle Certifications will be an advantage & preferred.

Position Requirements

 English language (Speak and write (

 Familiar with the use of the computer (word, excel, net search) & ERP systems.

 Driving License

تفاصيل الوظيفة

منطقة الوظيفة

الرياض, المملكة العربية السعودية

قطاع الشركة

خدمات تكنولوجيا المعلومات

طبيعة عمل الشركة

غير محدد

الدور الوظيفي

الخدمات المساندة

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

عدد سنوات الخبرة

الحد الأدنى: 3

منطقة الإقامة

المملكة العربية السعودية

للتقدم على الوظيفة