SAP CS + CRM Functional Consultant

16 نوفمبر، 2022

0 0 2 دقائق

الوصف الوظيفي

Urgent requirement for a SAP CS + CRM Functional Consultant or a major IT vendor to be based in Dubai, UAE. We are looking for a candidate to start as soon as possible, this is a 12 month contract with extensions possible.

We have a budget of $4500 per month plus Visa and Medical Insurance.

If you are interested in this position and have skills relevant to the job description, please apply with a copy of your CV or send it directly to richard.downes@ateca.co.uk for immediate consideration.

المهارات

Experience : 7 to 10 Years in SAP ISU CS& CRM

SAP ISU CS/CRM (Customer Service) Functionalities

Well versed in ISU -Customer Service Base customizing and configuration
Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)
Hands on configuration Knowledge in following areas:
Interaction Center
Move-in,
Move-out,
Service notification,
Service work order,
Disconnection/Reconnection, etc…
Expertise Queues(TRFC/QRFC) handling and trouble shooting
Experienced in SAP IS-U Business Master Data /Technical Master data configuration
Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS
Well versed in Functional workflow designed
Knowledge in web service integration with SAP & in Mobile Application like Fiori etc…
S/4 HANA Customer Management implementation will be an added advantage.
Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process
Hand on knowledge in CRM middleware configuration and trouble shooting
Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI
Experienced in CRM Collection management WEBUI integration
IC web Client and SAP CRM Integration
Well versed in base customizing and WEBUI configuration
Module Expertise in CRM Sales and Service
Strong change management, business process mapping and re-engineering experience required
Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.
One full life cycle implementation of SAP ISU CS/CRM is an additional plus.
Independently be able to work on project requirements in his/her specific work streams with quality deliverables.