Shop Manager – Al Zahia Mall

Job Description

Job Description

• The Shop Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and protability in line with company&rsquos objectives . He / she is also responsible for the inventory , maintenance and external appearance of his / her shop .
• Detect, anticipate and provide regular feedbacks on customers needs, markets trends and competitors activities affecting the region/ market
• Greet customers, oer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
• Ensure a smooth and ecient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing s/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout
• Prepare staffschedule based on budgeted hours and/ or visitors track, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team
• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company conduct daily Japanese meetings to keep the staff informed and engaged
• Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first)
• Oversee the shop's image and ensure its compliance with the brand&rsquos standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room

Qualifications

• Bachelor&rsquos Degree 3 years of experience in a managerial role
• Previous experience in the industry/retail is a major plus
• Fluency in English
• Profficiency in MS OfficeSkills

• Developing and Motivating Others: level 4
• Cultural Awareness: level4
• Decision Making: level 3
• Commercial Understanding: level 3
• Analytical Thinking: level3
• Customer Focus: level 3
• Driving and Achieving results: level3

Job Details

Employment Types:

Full time

Industry:

Retailing

Function:

IT

Roles:

Area / Territory Sales Manager

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