Risk Management Practice – Segment Leader – SVP

Job Description

Role & Responsibility
Strategic

• Accountable for setting country RMP strategy, budget, targets, organizational design and governance
• Overall resource allocation to ensure maximization of client retention and growth
• Identification of new Investment for Growth opportunities
• Accountable for oversight of practice compliance with BBE / DES / CFP / TCR Ten Golden Rules, adoption and utilization of Knowledge Exchange as well as other policies and procedures
• Focal point for external and internal stakeholder engagement
• Identification of new product and service opportunities as well as core capabilities for the practice in conjunction with CEO, SRO and BU leaders and others
• Puts in place, drives and monitors systematic x-sell opportunity identification mechanism and practices
• Partners with other MMC operating entities to deliver the firm and strengthen overall client relationships
• Development of Thought Leadership (marketing events / seminars) in conjunction with Marketing leader and others
• Maintains industry relationships and monitors the market to maintain competitive knowledge of the industry and to ensure core capabilities are meeting client needs

Financial

• Accountable for the practice's financial performance in meeting and exceeding financial budgets:
  • Retention %
  • Lost %
  • X-sell target
  • NB target
• Reporting to CEO on budget and forecast per policies and procedures

Organizational

• Accountable for RMP staffing & HR matters including:
  • Ensuring the acquisition and development of the segment critical skills and expertise
  • Selection of senior RMP SRO's and CEs
  • Colleague engagement oversight including:
    • Target setting
    • Regular performance Management and Reviews
    • Ensuring training is provided
    • Oversight of work activities
• Communicates and monitors quality standards to ensure adherence in all aspects of the business
• Fosters team engagement and develops the segment team potential and talent

Operational

• Formation (including setting terms of reference / team composition) and maintenance of the RMP segment table
• Responsible for coordination and alignment with all functions that contribute to the growth and profitability of the business and the achievement of business objectives
• Ensures all core capabilities underpinning growth and profitability are clearly defined, assessed, monitored and systematically enhanced
• Oversees negotiations with the client regarding the pricing of services in critical situations as well as the overall strategy and direction of the relationship
• Monitors at risk client accounts for profitability and collaborates with stakeholders and senior management to develop corrective strategies
• Being the escalation point for all issues relating to the practice
• Facilitation of SRO Forum and accountable for oversight of SRO activity
• Oversight of debt recovery
• Conducting lost client exit interviews
• Accountable for ensuring After Action Reviews are undertaken
• Accountable for oversight on maintenance of MF records
• Is responsible for all contractual and regulatory compliance within the segment
• Responsible for Challenge Review and Strat Planning process
• Responsible for the Client Satisfaction review process inclusive of client selection

Other

• Maintains an advanced understanding of competitive landscape
• SRO responsibilities as identified for specific accounts (role documented under SRO's role)
• Personal expenses approval of Marsh colleagues
• Maintains close relationships with other RMP leaders for knowledge/best practice exchange and enhancement

Job Details

Employment Types:

Full time

Industry:

Banking / Accounting / Financial Services

Function:

Advertising, DM, PR, MR & Event Management

Skills:

leaders composition Process thought leadership Leader stakeholders Drives Operational action Resource Allocation Service Strategy Governance sro Debt Recovery Training Senior Management Facilitation Stakeholder Engagement Business Client Retention performance management Budget Relationship organizational design Organizational planning client satisfaction policies and procedures formation Financial Negotiations Marketing Systematic Performance

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