Customer Council Manager
Job Description
JOB DESCRIPTION
Role: Customer Council Manager
Location: Abu Dhabi
ROLE PURPOSE:
Executing the bank and customer excellence group strategy of being best bank in service in UAE by creating and managing customer council.
RESPONSIBILITIES:
1. Manage Customer Councils
- Define customer groups
- Create pool of customers from each group
- Establish relationship with these groups
- Arrange council meetings (logistics with stakeholders)
- Collate feedback reports and action plans
2. Enhance Customer Segmentation
- Work closely with marketing and CMT teams to refine and enhance Customer segments
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
- Bachelor's degree required
- People's person
- Excellent understanding of cultures in the UAE
- Must be fluent in English
- Customer centric mentality
- Familiarity with bank systems, products, services especially in branches
- Ability to multi-task / address many issues simultaneously
- Team player
- Must be willing to travel all areas in UAE.
- Excellent in MS office (Excel, PowerPoint, word)
Previous experience:
This position is for UAE Nationals only.
- 5 to 7 years of experience
- In depth understanding of ADIB culture, systems, products, and services
- Customer Relationship Management
Job Details
Employment Types:
Full time
Industry:
Banking / Accounting / Financial Services
Function:
Customer Service / Call Centre / BPO
Roles:
Customer Service Executive (Voice)
Skills:
Customer Council Manager
