وظائف السعوديةوظائف بيت السعودية
Contact Center Team Leader
Contact Center Team Leader
الوصف الوظيفي
The Contact Centre Team Lead holds first line supervisory responsibility for a team of Contact Centre Agents handling in-bound and out-bound activity, primarily initial contact with customers
المهارات
Knowledge
- Bachelors' degree in social sciences, social services, sociology, human development, family studies or other relevant fields
- Strong MS office knowledge
- Bi-lingual fluency in English and Arabic
Skills
- Strong supervisory skills
- Excellent relationship building skills
- Excellent active listening skills
- Strong communication skills
- Ability to collect and convey information clearly
- Strong customer service skills
- Resilience and adaptability
- Ability to work independently
- Problem solving and negotiation skills
- Attention to detail
- Accuracy of data input
- Reliable with a high level of integrity and a strong ethical approach
- Displays compassion
- Is passionate about serving the community
Experience
- Previous first line supervisory experience is essential
- Customer services experience is required
- Experience working within a contact centre supervising a team of agents
تفاصيل الوظيفة
- منطقة الوظيفة
- الرياض, المملكة العربية السعودية
- قطاع الشركة
- خدمات الدعم التجاري الأخرى
- طبيعة عمل الشركة
- غير محدد
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 7
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
- عدد سنوات الخبرة
- الحد الأدنى: 0 الحد الأقصى: 0
- العمر
- الحد الأدنى: 0 الحد الأقصى: 0
