Clienteling Manager

Job Description

SummaryKey Accountabilities
. Launches and lead the execution of Clienteling initiative in store
o Develop and implement in-store programs to stimulate Clienteling awareness
. Retain and develop the existing clients
o Constantly monitor and coach SA on data collection and enrichment: tool usage and related ceremony.
o Highlight the importance of customer retention and being a service centric destination through role play and morning briefing
. Recruit new clients within and outside of the store
o Provide training, motivation and coaching to sales staffs to upgrade their clienteling skill, calling technique, and client service standard.
o Develop multi-sourced new client development initiatives/ activities to ensure on-going clienteling activity development.
. Manage the VIP room and One To One appointment (OTO) planning
o Stimulate SA to prepare, execute and follow OTO engagements, coordinate the OTO calendar and results. Help the team to deep dive client profile, behavior and preferences to personalize the experience.
o Assist SA when selecting clients, deep dive into information to prepare and execute OTO appointments leveraging on VIP room, product and hospitality guidelines
o work with SA before each OTO to prepare a range of target products to present to clients
Job Description
Key Accountabilities
. Launches and lead the execution of Clienteling initiative in store
o Develop and implement in-store programs to stimulate Clienteling awareness
. Retain and develop the existing clients
o Constantly monitor and coach SA on data collection and enrichment: tool usage and related ceremony.
o Highlight the importance of customer retention and being a service centric destination through role play and morning briefing
. Recruit new clients within and outside of the store
o Provide training, motivation and coaching to sales staffs to upgrade their clienteling skill, calling technique, and client service standard.
o Develop multi-sourced new client development initiatives/ activities to ensure on-going clienteling activity development.
. Manage the VIP room and One To One appointment (OTO) planning
o Stimulate SA to prepare, execute and follow OTO engagements, coordinate the OTO calendar and results. Help the team to deep dive client profile, behavior and preferences to personalize the experience.
o Assist SA when selecting clients, deep dive into information to prepare and execute OTO appointments leveraging on VIP room, product and hospitality guidelines
o work with SA before each OTO to prepare a range of target products to present to clients
Job TypeRegular
Start Date2021-01-31
ScheduleFull time
OrganizationLuxury Goods Kuwait

Job Details

Employment Types:

Full time

Industry:

Fashion / Apparels

Function:

Customer Service / Call Centre / BPO

Roles:

Customer Service Executive (Voice)

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