Junior Service Advisor

13 نوفمبر، 2022

0 1 دقيقة واحدة

الوصف الوظيفي

Junior Service Advisor | Al Futtaim Automotive | Nile Trading & Engineering

Overview of the role:

This role is responsible to Contribute on achieving customer satisfaction goals by ensuring proper execution of customers service and repair requirements and vehicle delivery on time,

What you will do:

• Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care.

• Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation.

• Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor, mats etc.)

• Provide clear cost estimates and keep customers informed of work progress

• Monitor the work progress and keep customers informed of changes to cost and or completion times.

• Create clear precise customer invoices that show and itemize all parts, labor and Material.

• Take all necessary actions to resolve customer complaints in the shortest possible time

• Ensure all customers vehicles are clean and ready according to the promised completion time

• Carry out the service delivery to the customers using the Honda Active delivery processes

• Utilize the Service Appointment system to maximize the facility and manpower capacity.

• Determine customers’ needs and communicate these to the service shop to fix it right the first time and deliver the vehicle on time

• Achieve Service centre budget

المهارات

Required Skills to be successful:

• Bachelor’s degree in Mechanical Engineering

• Customer service oriented

• Min. 2 years in same field

• Excellent command in English

What equips you for the role:

Bachelor Degree with Engineering background

Minimum Experience: 0-2 years in Automotive section

Job-Specific Skills:

• Proven customer relations skills both in person and over telephone

• Proven ability to communicate and determine customers’ needs and to sell the dealership's parts and service capabilities based on features, advantages and benefits

• Basic automotive knowledge and experience

• Legible writing and good administrative skills

• Good communication skills (listening, questioning)

• Good time management skills

• Proven selling skills

Behavioural Competencies :

• Good communication skills.

• Analytical skills

• Ability to accept additional tasks, duties.