وظائف الخليجوظائف بيت الخليج
ITSM Technical Consultant ( BMC Helix Product)
ITSM Technical Consultant ( BMC Helix Product)
الوصف الوظيفي
A) Accountabilities:
- Provide guidance to the organization on installing, updating, enhancing and repairing the ITSM system (BMC- Helix )
- Gather and assess customer needs by working closely with end users and business units.
- Analyze customers and business unit requirements and make recommendations.
- Identify the needs and requirements of the organization, create solutions to address end users and business units requirements.
- Define the performance standards and quality measurements for the technical set up.
- Support the employees in learning the ways of handling the ITIL Processes .
- Optimized Interaction, Incident, Problem, Change Management, Configuration Management, and Service Level management based on the ITIL framework. Starting up project for ITSM Manager and general compliance with Remedy -BMC Software portfolio.
- Design, Installation, Customization, and support of BMC-Helix products and Remedy –BMC Service Manager.
- Create and assist in the creation of document templates including reusable contents that related to implementation projects.
- Lead and manage implementation activities.
- Help maintain development, testing and staging environment of various management solutions used mainly for prototyping production’s environments.
الوصف الوظيفي
المهارات
B) Qualifications:
- Relevant 3-5 /- Years Of Experience in ITSM role ( Helix Tool is a must)
- Scope of Work at BMC ITSM products (BMC -Helix Tool) Implementation and Support.
- Location at Kuwait (Will be travelling outside Kuwait also for BMC Project Implementation and support).
- Hand on BMC Helix Modules/ Reports.
- Hand on Administration/ Implementation Process.
- Relevant IT/ Computer/ Electronics Education- Certification .
- Committed if not Kuwait based/ Ready to Relocate / Customer Focus / Communication Skills .
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- خدمات تكنولوجيا المعلومات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- الصيانة والإصلاح والدعم الفني
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- $3,000 – $4,000
- عدد الوظائف الشاغرة
- 3
