مطلوب موظفين كول سنتر لا تشترط الخبرة

وصف الوظيفة:

Job Opportunity , We are Looking for you ….

We are Looking for Call Center Agent in Our Branch in Jordan.

Role and responsibilities:

-Handle a large volume of inbound calls in a timely manner.
-Follow communication scripts when answering customer’s calls.
-Identify customer needs, research issues, resolve complaints, and provide prober solutions.
-Maintain ownership of calls throughout the lifecycle of the caller’s request.
-Handle volume of outbound calls and blind appointments requested by team leader.
-Arrange customer’s appointments by following communication scripts.
– Confirm client information, comments/requests upon delivery arrangements based on customer’s availability and update it on the system.
– Meet daily personal/team targets, and achieve all service, productivity and quality objectives.

Education:
Bachelor’s Degree, Business Administration, Logistics or any related field

Experience
0-2 years of experience in the same field.

Technical Competencies
-Technological acumen and Job Knowledge
-Basic Microsoft Office Knowledge
-Bilingual “ Arabic , English “

Interpersonal Skills
– Adaptability and flexibility
– A patient and empathetic attitude
– Phone skills, including familiarity with complex or multi-line phone system
-Strong Communication Skills
-Customer Focused
-Cultural awareness
-Negotiation & persuasion
-Stress management

If you are interested , Please share your updated resume and mention the position in the subject field : recruitment@postaplus.com