Omnichannel Applications Support Manager

Omnichannel Applications Support Manager

الوصف الوظيفي

Main Job Purpose

Managing technical support for ecommerce related applications (websites, mobile applications and other digital touchopoints). Ensuring seamless experience for Nahdi Guetst through excersising best in class software maintenance practicess in order to provide technical stability and performance.

Accountabilities

• Applications support
• Secure Omnichannel platforms stability and performance by:
• Coordinating incident management process
• Managing work of external agencies to provide 24/7 maintenance
• Ensuring application and infrastructure monitoring for all Omnichannel platforms is applied and utilized
• Oversee support efforts of internal and external teams
• Ensure fixes and root cause analyses are delivered on time and with required quality
• Monitor technical and business KPIs from SLA contracts with application and infrastructure maintenance agencies
• Coordinate effort of internal and external teams to ensure quick fixes, incident handling
• Analyze new development projects to understand platform performance impact and technical/architectural details
• Support all new projects testing activities
• Consult at all stages of new features/enhancements for digital platforms
• Manage multiple vendors to ensure quality deliverables in application and infrastructure support areas across all platforms and businesses (Nahdi and NahdiCare in KSA and UAE)

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

المهارات

Job Requirement

Education

• BSc Degree (preferably IT)
• PM certificate will be an asset

Experience

• At least 2 Years on similar position
• IT project management background
• Proven ecommerce solutions implementations or support/change experience
• Vendor management
• Team management

Computer Skills

• MS Office Suite, advanced MS Excel user
• Magento/PHP development skills
• Understanding of ecommerce technical architecture
• Jira or other IT projects tracking tools
• Familiar with website monitoring tools (application and infrastructure)
• Google Analytics and or other traffic measuring tools

Languages

• English
• Arabic

تفاصيل الوظيفة

منطقة الوظيفة

جدة, المملكة العربية السعودية

قطاع الشركة

صناعة الدواء

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

غير محدد

المرشح المفضل

المستوى المهني

إدارة

عدد سنوات الخبرة

الحد الأدنى: 2

منطقة الإقامة

المملكة العربية السعودية

الشهادة

بكالوريوس/ دبلوم عالي

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