Microsoft Support Engineer

9 نوفمبر، 2022

0 7 دقيقة واحدة

الوصف الوظيفي

Job Responsibilities:

1. Level-1 support for MS system when onsite. Process support request face to face for end users

2. Level-2 remote support when work in Dubai. Accept support tickets, process and close it in the service desk. Or escalate to Level-3 team to process and follow up.

3. Provide Solutions proposal, implementation, and user training services

Job Capability:

1. Working language is English. Either of second languages will be preferred: Hindi or Arabic

2. Good at expressing and coordinating communication skills with customers

3. Understand the ITIL frameworks and support service workflows

المهارات

Job Skills:

1. Fully and deeply understand Microsoft Infrastructure and products. MS certificates such as MCSE, MCDBA or other certificates holder will be preferred.

2. 3+ years support experience in MS Server configuration, security and trouble shooting

3. 3+ years support experience in MS Server, AD, Exchange, Hyper-V, Skype

4. 3+ years support experience in the support of MS PC desktop applications such as O365, Brower, Skype/Teams

5. Experienced in MS SQL server administration

6. Routine PC maintenance includes but is not limited to SCCM-related events processing, patch management, software or applications management, OS image packages update, assets management, etc.

7. SCCM & Intune hybrid architecture planning, deployment and maintenance including but not limited to software or applications, devices, configurations, patches, assets, permissions and site planning and management.

8. SCCM/SEP creation, deployment, and maintenance