Microsoft Support Engineer
Microsoft Support Engineer
الوصف الوظيفي
Job Responsibilities:
1. Level-1 support for MS system when onsite. Process support request face to face for end users
2. Level-2 remote support when work in Dubai. Accept support tickets, process and close it in the service desk. Or escalate to Level-3 team to process and follow up.
3. Provide Solutions proposal, implementation, and user training services
Job Capability:
1. Working language is English. Either of second languages will be preferred: Hindi or Arabic
2. Good at expressing and coordinating communication skills with customers
3. Understand the ITIL frameworks and support service workflows
المهارات
Job Skills:
1. Fully and deeply understand Microsoft Infrastructure and products. MS certificates such as MCSE, MCDBA or other certificates holder will be preferred.
2. 3+ years support experience in MS Server configuration, security and trouble shooting
3. 3+ years support experience in MS Server, AD, Exchange, Hyper-V, Skype
4. 3+ years support experience in the support of MS PC desktop applications such as O365, Brower, Skype/Teams
5. Experienced in MS SQL server administration
6. Routine PC maintenance includes but is not limited to SCCM-related events processing, patch management, software or applications management, OS image packages update, assets management, etc.
7. SCCM & Intune hybrid architecture planning, deployment and maintenance including but not limited to software or applications, devices, configurations, patches, assets, permissions and site planning and management.
8. SCCM/SEP creation, deployment, and maintenance
9. SCCM/SEP creation, deployment, maintenance, and patching for OS
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- خدمات تكنولوجيا المعلومات
- طبيعة عمل الشركة
- غير محدد
- الدور الوظيفي
- الهندسة
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 3 الحد الأقصى: 3
- الجنس
- ذكر
