Material Handling System Manger

9 نوفمبر، 2022

0 1 2 دقائق

الوصف الوظيفي

Main Job Purpose

The MHS Manager provides technical support for static material handling system, automated material handling equipment, and material handling machinery fleet in customer warehouses and distribution centers. The Position works with PLC Engineers, Software Developers, and Software Support Engineers to install, troubleshoot,

maintain, and repair mechanical and electrical systems. The Position is part of a customer service team in-residence to ensure systems are running at peak efficiency with maximum uptime

Accountabilities

Manage on-site maintenance of electrical and mechanical automated system machines. • Manage existing racking system maintenance
Manage customer request for additional racking system in terms of designs, coordinating with suppliers and manage installation.
Manage the MHE fleet across the Supply Chain in terms of performance, maintenance, add-ons and customer’s requirement collection.
Troubleshoot, repair, calibrate and align electrical and mechanical automated system machines. • Clears interface of electrical and mechanical software.
Effectively communicates with customers in high-impact scenarios.
Develops and maintains standards and tools for hardware projects for improvements. • Monitors external suppliers/subcontractors.
Monitors automated system machine performance.
Maneuvers warehouse and distribution center ladders, metal stairs, catwalks, and temporary structure to find problems and make repairs.
Assist in identifying root cause of faults and production errors.
Work with Onsite staff and software developers to ensure maximum system uptime.
Analyzes system daily operation reports to track and identify opportunities for continued improvement.
Trains internal and external customers to increase system knowledge, resolve issues and prevent issues from recurring.
Updates help-desk ticketing system to track, monitor and resolve issues. • Attends and participates in customer and internal meetings.
May occasionally performs extended hours, weekend and holiday work in support of customer service and change requests.
May travel to other sites for paid training, installations, and vacation relief. • Works independently with little or no supervision.
Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.
Updates system manuals
Team Management:
Manage the performance of the assigned team through monitoring the KPIs achievement, coaching, following up any obstacles,
Provide performance feedback and conversations, coaching…etc to ensure the achievement of the set objectives.