Head Bartender (Bar & Lounge, Element West Bay Doha)

Job Description

Job Description :
Job Number 22194634 Job Category Food and Beverage & Culinary Location Element West Bay Doha, Umm Awaarad Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Non-Management POSITION SUMMARY Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keeping bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees and serve as a role model. Follow all company and safety and security policies and procedures report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Complete appropriate safety training and certifications to perform work tasks. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Maintain awareness of undesirable persons on property premises. Policies and Procedures Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Maintain confidentiality of proprietary materials and information. Perform other reasonable job duties as requested by Supervisors. Guest Relations Address guests service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Assist other employees to ensure proper coverage and prompt guest service. Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Communication Speak to guests and co-workers using clear, appropriate and professional language. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Assists Management Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Working with Others Partner with and assist others to promote an environment of teamwork and achieve common goals. Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)). Notify management of maintenance repairs issues. Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies. Assist your and other departments when needed to ensure optimum service to guests. Follow property key policies, including checking out and returning keys to appropriate departments. Assists Management Ensure staff is working together as a team to ensure optimum service to guests. Communicate with guests, other employees, or departments to ensure guest needs are met. Opening Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order. Greeting and Seating Thank every guest upon departure, invite them to return, and wish them a fond farewell. Closing Secure liquors, beers, wines, coolers, cabinets, and storage areas. Check with captain or supervisor before leaving at end of shift. Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Complete bottle transfer slips and distribute accurately. Collect and report tips at the end of the assigned shift. Beverage/Coffee Cart Input orders into cash register system and collect payment from customer. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Drain, clean, and fill ice bin. Cash/Bank Handling Follow property control audit standards and cash handling procedures (e.g., blind drops). Process all payment methods in accordance with Accounting procedures and policies. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Transport bank to/from assigned workstation, following security procedures. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Steps of Service Check in with guests to ensure satisfaction with each food course and/or beverages. Retrieve alcoholic beverages from bar and serve to guest in accordance with the company standards and local laws. Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. Wine/Sommelier Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction. Bartending Follow all state and local laws for serving alcohol responsibly (e.g., last call times). Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event. Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required. Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines. Prepare drink orders for guests according to specified recipes using measuring systems. Communicate last call at designated closing time to guests, banquet manager/supervisor, night MOD (manager on duty), and/or servers. Check quality and set up designated bar stock and supplies by using checklist. Stock ice, glassware, and paper supplies. Remove soiled wares from bar top and tables and place in designated area. Wash soiled glassware following QA standards and local health standards. Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.

Job Details

Employment Types:

Full time

Industry:

Hotels / Hospitality / Restaurant

Function:

Customer Service / Call Centre / BPO

Roles:

Customer Service Executive (Voice)

Skills:

Head Bartender (Bar & Lounge Element West Bay Doha)

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