Service Owner- UAE conventional

8 نوفمبر، 2022

0 0 دقيقة واحدة

Job Description

Leads one or more Service Delivery teams within a Service (depending on technical complexity of applications and stakeholders being managed)
Manages end 2 end service roadmap & implementation for the Service Teams in their remit
Works closely with other Service Owners to delivery initiatives impacting multiple teams and applications

Generic Accountability
As Service Owner you will lead and be responsible for one or mutiple Service teams under a Service basis the complexity of technology, number of applications and stakeholders being managed . You will ensure the Service team / teams are mobilized and shaped up as per the Service Delivery Model.
The responsibilities will include :

Owns & Manages end to end Technology Service roadmap and Execution
Analyze business requirement and design core banking system to meet the requirement
Manage T24 developments from design through implementation
Lead and coordinate the overall solution design & deployment activities coordinating with internal teams and vendors
Perform system assessment and develop application roadmap

Specific Accountability

Influence & engage key business & IT stakeholders in the definition of Core Banking requirements
Oversight on Demand Management & Release Milestones
Compliance and Risk Management
Managing and coordinating cross-services deliveries
Ability to communicate technical issues
Empowers, supports and guides the Service Teams to work effectively
Supports Service Delivery Manager to deliver the requirement
Ensures the engineering team has recovery plan / back-up plan for mitigating any risk/ issues
Prepare application recovery plans
Provide required support during SIT and UAT
Support the project execution and governance
Manage the risks, resourcing, quality and budget requirements for assigned streams of change

Qualifications

12+ Years of Experience in SDLC or Service Management
Strong Functional and technical knowledge of the core banking system
Prior experience of implementation of one or more core banking programs
Understanding of latest market trends in core banking cloud, latest releases of T24 etc
TOGAF, SOA, PMP, Cloud, Agile or Domain specific certifications would be an added advantage.
Excellent communication skills with a capacity to present, discuss, and explain issues coherently and logically, in writing and verbally
Broad understanding of Application, Information & Infrastructure technologies & Practices
Interpersonal skills- collaboration, facilitation, and negotiation skills
Good Functional and technical knowledge of T24 modules AA, FT, TELLER, MG, LD, TOCAFEEE, and TAFJ