Service owner- Enterprise App Gateways

8 نوفمبر، 2022

0 4 دقيقة واحدة

Job Description

Job Description
Leads one or more services within the domain & manages end 2 end service roadmap & implementation supported by Supporting roles
Key Accountabilities :

Acts as a Servant leader & Creates autonomous Team
Owns & Manages ETE Technology Service roadmap and Execution
Leads and drives Agile & DevOps ways of working
Ensures consistencies across requirements for the Services managed
Define vision & value proposition along with Business
Builds trust & relationship with Business
Service Strategy Input, shaping & maintaining the service catalogue.
Oversight on Demand Management & Release Milestones
Financial, Compliance and Risk Management complied
Setting the right KPIs and OKRs for Service Teams and tracking progress
Managing and coordinating cross-services deliveries
Shaping the right Agile Culture, Mindset and Maturity
Jointly defines the Technology strategic roadmap which lead to Service Teams backlog
Works closely with the Product Owners and stakeholders to deliver the target business value
Empowers, supports and guides the Service Teams to work effectively
Is aware of initiatives in other Domains and ensure alignment / overlap
Provides guidance and extensive support for Service Delivery activation and gradual Agile transformation
Accountable for delivery of feature / release for the Service within scope and timeline
Supports Service Delivery Managers and Scrum Masters in delivery of Feature
Should be aware of project risks / issues and responsible to support the team in avoiding any impact on the program delivery
Ensures the engineering team has recovery plan / back-up plan for mitigating any risk/ issues
Ensure risks / technology vulnerabilities identified during program execution are managed as per IT risk management process and work closely with the team for fixing / mitigating the risk by including in backlog