Senior System Engineer, Dammam
Job Description
Senior System Engineer, Dammam
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB Energy Industries drives growth for customers while supporting safe, efficient and profitable operations with strong global execution capacity, an extensive service footprint and capabilities, and innovative digital leadership. This role is graded 13-12, reporting to Service Delivery Manager, to be based in Dammam.Your responsibilities
- Service Delivery – Performs medium to high complex Service tasks like installation , commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories
- (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.). Plans and prepares site work for larger project team and manages related subcontractors at site. Coaches technicians and engineers and supervises complex site activities. Supports the certification process of associate field service engineers and field service engineers.
- Customer Focus – Contributes to customer satisfaction by planning and executing Service work according to customer order and expectation. Clear understanding of sense of urgency and care in the direct area of responsibility. Ensures customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations. Works with customer to identify opportunities in the installed base to improve system performance and operational performance improvements. While on-site, works with the customer to identify opportunities for improving the customers operations and eliminating pain points. Utilizes the local practices for notifying the account team of opportunities.
- Documentation and Reports – Prepares all documents and customer reports to be signed by the customer representative. Utilizes all relevant tools. Reports work done in a timely manner and follows up when needed.
- Materials and Supply – Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and at the appropriate quality for service activities. Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of work.
- Operational Excellence – Proactively plans and executes work on a first-time right approach with customers, and ensures the job is done on time and on quality. Identifies improvement needs and potential solutions for them in the way of working and the products in question and drives improvement actions in own area of responsibility.
- Health, Safety and Integrity – Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents. Leads HSE activities at site.
- People Leadership and Development – Develops, coaches, and provides technical guidance to colleagues. Act as trainer when needed, for team members and customers.
Your background
- Ideally, you'll hold an Engineering Degree with Automation or Electronics & Instrumentation.
- More than 7 years proven working experience in automation engineering, and DCS services.
- More than 05 years as System 800xA engineering, installation and troupleshooting including system, hardware and application coding.
- Excellent knowledge on Engineering Hardware.
- Excellent knowledge of FF configuration with System 800xA is plus.
- Technical acumen for solution designing & troubleshooting support virtually.
- Excellent client-facing / handling and technical convincing skills.
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills and time scheduling.
- Experience with customers like ARAMCO, SABIC, SWCC, Marafiq.
- Fluent in English is required.
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: remote #LI-remote Work model: hybrid #LI-hybrid Work model: on site #LI-onsite
Job Details
Employment Types:
Full time
Industry:
Electronics Manufacturing
Function:
IT , Personal Care / Beauty / Fitness Service , Customer Service / Call Centre / BPO
Roles:
Software Engineer / Programmer
Skills:
english is automation engineering field service Installation Verbal Communication Skills engineers Organizational Skills Site Work ff configuration planning sabic engineering hardware Customer Focus Scheduling Troubleshooting Convincing Skills Fluent In English Commissioning Responsibility Attention To Detail Instrumentation operations people leadership multi-tasking skills Customer Satisfaction Customer Retention potential Development Operational Excellence Senior System Engineer Development Junior System Engineer Senior System Engineer Senior Systems Engineer SSE Senior System Engineer II Senior Systems Engineer – Development Senior System Engineer Build & Release Engineer Senior Systems Engineer Developer Senior Systems Test Analyst Senior Systems Engineer & Senior Engineer service delivery Performance
