IT SOLUTIONS OFFICER, FIXED TERM CONTRACT NOA, IN DAR ES SALAAM TANZANIA

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Assisting almost 100 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. WFP partners with governments, other international organizations and UN agencies, the private sector, and more than 1,000 national and international NGOs in its operations to provide food assistance and tackle the underlying causes of hunger.

The WFP Country Strategic Plan 2022-2027 seeks to ensure that vulnerable populations achieve climate-resilient livelihoods and improved food security and nutrition through sustained smallholder access to markets, enhanced value chains, and sustainable management of natural resources. This objective will be achieved by supporting smallholder men and women producers to diversify livelihoods, reduce post-harvest loss, and improve access to information, technologies, and markets.

STANDARD MINIMUM QUALIFICATIONS

ORGANIZATIONAL CONTEXT

The IT Solutions Office will directly report to the Head of IT and overall managed by the Head of Support Services. He will be responsible for providing solutions, implementation and maintainance of small, stand-alone systems and applications and will resolve daily issues and provide end-user technical support.

JOB PURPOSE

To support the delivery of efficient and effective IT solutions, creating sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Enable the business to make data-driven decisions to inform the strategic direction and analyze the success of initiatives and impact on beneficiaries whilst ensuring data security and privacy.

2. Interact effectively with colleagues and user groups to understand their needs and translate them into clear requirements that can be met through innovative digital solutions.

3. Work with Business Units to communicate business requirements for a shared understanding of the requirements and effective implementation of Digital assistance to WFP operations.

4. Collaborate with the Programme and other key stakeholders on the development and maintenance of a Country Office strategy and roadmap for relevant SCOPE implementation

5. Provide strategic and operational oversight for digital solutions (including data and monitoring solutions) within the operation.

6. Participate in the installation, configuration, and customization of IT systems, as well as integration and migration of data between systems to ensure compliance with WFP’s IT standards, guidelines, and procedures.

7. Support CO engagement with other UN agencies and with NGOs interested in benefitting from WFP’s digital assistance services through assessments, intervention design, project support and service delivery coordination.

KEY ACCOUNTABILITIES CONTINUED 1.

8. Undertake analysis of business cases for commercial service providers in order to expand the provision of services to WFP recipients across the country, in collaboration with key team members.

9. Contribute to the analysis, maintenance and upgrade of IT systems and make recommendations for system improvements.

10. Contribute to the preparation of training on existing and new functionalities for capacity building.

11. Collate data and contribute to the preparation of accurate reports on IT investments and costs, providing information to inform decision-making by stakeholders.

12. Develop technical skills and knowledge and build awareness of industry developments.

13. Respond to queries from users, understanding and resolving issues, providing advice, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.

14. Perform any other duties as assigned by the supervisor.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
• Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
• Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
• Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People

• Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
• Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
• Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
• Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
• Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
• Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
• Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
• Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
• Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
• Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

FUNCTIONAL CAPABILITIES

OTHER SPECIFIC JOB REQUIREMENTS

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

TERMS AND CONDITIONS

All applications should be submitted through WFP e-recruitment online portal. Only qualified Tanzanian nationals will be considered.

DEADLINE FOR APPLICATIONS

The deadline for receiving applications is 20 November 2022.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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