Customer Success Manager
Job Description
Our Client
A Leading digital and ICT solutions providing end to end smart digital services for digital transformation within MENA Region.
Your Responsibilities
- Responsible for developing a positive customer experience and fostering healthy working relationships
- Act as a bridge between the delivery, managed services, and the sales team
- Establish clear client retention goals
- Keep informed and process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating projects or products
- Promote the value of the product, solution, or service
- Upsell services and products
- Promote value through customer experience
- Assist in creating case studies and use cases
- Review customer complaints and concerns and seek to improve the customer experience
Your Qualifications
- At least 10 years experience in communications, marketing, sales, account management, or customer success
- Bachelor's degree or equivalent
- Knowledge of Salesforce and project management tools
- Proficiency in the Arabic language is a plus English language proficiency is a must
- Promoting value through customer experience
- Strong knowledge of Scrum and Agile
Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our tech-talent and smart services help you to realis tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together.
Job Details
Employment Types:
Full time
Industry:
IT / Computers – Software
Function:
IT , Customer Service / Call Centre / BPO
Roles:
Business Analyst
