CRM Specialist
Job Description
SummaryKey Accountabilities Client Development / CRM
. Responsible for Monitoring the outreach and retention of top tier clients
. Actively looking for ways to generate reasons which improves customer traffic and store business
. Responsible to support all store associates with our CRM platforms by actively organizing training session to educate the team on latest updates
. Ensure the execution, implementation, and development of store CRM initiatives by working with the Store Director, Team leaders and CRM team at the Head Office.
. Provide individual and floor feedback of employees to Store managers and CRM team at head office to improve the store CRM initiatives and strategies
. Carefully manage with the instore team the frequency of client outreaches
. Actively promote the importance of Prospect registration
. Flag's potential clients that are at risk to drop status and align with store director and the Client advisor the optimal way to engage the client.
. Consistently monitors and follows up the performance of calling campaigns, CRM and event returns.
. Consistently track the Clienteling budget of the store to maintain the assigned amount throughout the year
. Responsible to communicate the latest CRM updates during daily briefings.
. Responsible to track the stores performance at in store and remote events. Which is to be reported to the CRM team at head office
. Actively develop the clienteling culture and mindset in store by educating the team on how to study the clients shopping habits and profile
. Actively encourages the team on the importance of private appointments and supports them on it.
. Develops strong working relationships with all store stakeholders and ensures the implementation of a great client journey.
Profile
Great communicator
Organization skills
Great sense of prioritization
Agile and proactive
Creative and solutions oriented
Experience in luxury fashion house
Fluent with Excel and MS Office
Job Description
Key AccountabilitiesClient Development / CRM
- Responsible for Monitoring the outreach and retention of top tier clients
- Actively looking for ways to generate reasons which improves customer traffic and store business
- Responsible to support all store associates with our CRM platforms by actively organizing training session to educate the team on latest updates
- Ensure the execution, implementation, and development of store CRM initiatives by working with the Store Director, Team leaders and CRM team at the Head Office.
- Provide individual and floor feedback of employees to Store managers and CRM team at head office to improve the store CRM initiatives and strategies
- Carefully manage with the instore team the frequency of client outreaches
- Actively promote the importance of Prospect registration
- Flag's potential clients that are at risk to drop status and align with store director and the Client advisor the optimal way to engage the client.
- Consistently monitors and follows up the performance of calling campaigns, CRM and event returns.
- Consistently track the Clienteling budget of the store to maintain the assigned amount throughout the year
- Responsible to communicate the latest CRM updates during daily briefings.
- Responsible to track the stores performance at in store and remote events. Which is to be reported to the CRM team at head office
- Actively develop the clienteling culture and mindset in store by educating the team on how to study the clients shopping habits and profile
- Actively encourages the team on the importance of private appointments and supports them on it.
- Develops strong working relationships with all store stakeholders and ensures the implementation of a great client journey.
Profile
Great communicator
Organization skills
Great sense of prioritization
Agile and proactive
Creative and solutions oriented
Experience in luxury fashion house
Fluent with Excel and MS Office
Job TypeRegular
Start Date2021-12-12
ScheduleFull time
OrganizationLuxury Goods Gulf LLC
Job Details
Employment Types:
Full time
Industry:
Fashion / Apparels
Function:
IT
Roles:
ERP / CRM – Support Engineer , Business Development Manager , ERP / CRM – Technical Consultant
Skills:
CRM Specialist
