Business Support Associate (Leasing) G6

Business Support Associate (Leasing) G6

الوصف الوظيفي

KEY ACCOUNTABILITIES (not all-inclusive)

1. Maintain all Customer Accounts records for leased vehicles and ensure the periodical review of customer accounts to validate the leased vehicles.

2. Review and verify quarterly lease invoices for all customer accounts and confirm to Finance

3. Review all credit notes to customers and confirm to Finance.

4. Maintain Process flow on WFP Fleet Portal and collaborate with system administrators and FMSS units for continuous improvements of client experiences.

5. Extract Lease data from Fleet Portal and Fleet Wave for further analysis and reporting purpose.

6. Assess the non-standard or extra-catalogue orders, Armoured Vehicle orders, prepare the case with relevant information, consult with the Supervisor for subsequent action including negotiations where appropriate, before submission for approval by the Fleet Centre Management.

7. Issue Pro-forma Invoice and obtain client’s confirmation on orders; follow up with clients to ensure timely recognition of confirmed orders and funding commitments.

8. Issue Final Invoices for Lease and Credit Notes (when necessary). Validate quarterly invoices before confirming to Finance.

9. Ensure procurement of non-standard/non-TTC (Toyota Japan) vehicles in line with Fleet Centre procedures.

10. Responsible for prioritization of the orders; monitor and reprioritize orders as needed.

11. Lead training and guiding the Clients on different aspects of orders placement in Fleet Portal as and when necessary.

12. Maintain system records of Vehicles stock and allocate the vehicles to Workshop Teams upon confirmation of orders.

13. Provide proper supervision for other members in the team to accomplish Leasing procedural duties and responsibilities.

14. Provide necessary inputs/data and recommendation to the Supervisor for monthly stock analysis and order from TTC production for FC Stock.

15. Liase with Toyota Japan (TTC) regarding production allocation and re-stock.

16. Liaise with internal teams and other WFP Departments (e.g., WFP Dubai Office, UNHRD, HQ Procurement).

17. Other duties as and when required.

المهارات

STANDARD MINIMUM QUALIFICATIONS

Education:

Completion of higher secondary school education; First Level University degree relevant to the role would be an added advantage.

Experience:

• At least six (6) years of experience in Automotive, Transport, Logistics or related Industry

• Proven track record in customer service/interface is required.

• Experience in data analysis and presentation.

• Experienced in web-based customer experiences

• Excellent computer skills (Word, Excel, PowerPoint); experience in corporate ERP systems (e.g SAP) is highly desired.

• Technical knowhow in automobiles is an added advantage.

Other required Competencies:

• High standard of client orientation

• Detail oriented

• Skills in interpreting the meaning of information to others

• Excellent communication skills

• High level of skills in interpersonal relationship and teamwork

• Ability to resolve conflits and negotiate with others

• Ability to work independently

Language:

Fluency in oral and written communication in English; skills in Arabic, French, or Spanish an advantage.

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

المنظمات غير الربحية

طبيعة عمل الشركة

منظمة غير ربحية

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

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