Account Health VoS Manager

4 نوفمبر، 2022

0 6 2 دقائق

Job Description

Job summary
The Account Health Voice of Seller (VoS) Manager within the MENA 3P Account Health team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.
Key Job Responsibilities
. Engages directly with sellers and indirectly through account managers to understand key pain points of sellers related to account health
. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers issues in a contact center environment.
. Liaises with other departments as required to resolve Seller's issues and questions.
. Support with deep dives in Bad Actor prevention, seller identity verification analysis, assist account managers to unblock Restricted Products
. Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
BASIC QUALIFICATIONS
BASIC QUALIFICATIONS
Basic Qualifications
. Bachelor's Degree.
. . Excellent communication skills in both written & verbal English & Hindi languages.
. Demonstrates excellent time-management skills and the ability to work independently while using.
. Demonstrates the ability to self-manage on priority tasks, objectives and work planning.
. Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
. Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns.
. Self-disciplined, diligent, proactive, positive, results oriented attitude.
. Team player capable of learning and sharing knowledge in global team environment.
. Ability to maintain high levels of confidentiality and data security standards.
. Demonstrate flexibility to work overtime hours as per business requirement.
. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
PREFERRED QUALIFICATIONS
Preferred Qualifications
. Applicants with CTPS Experience preferred.
. Interpersonal skills, support client/sellers over voice with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
. Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.
. Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.
. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.
. Teammate capable of learning and sharing knowledge in global environment